What are the responsibilities and job description for the Desktop Support-EEM position at Novalink Solutions LLC?
NCDIT needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings. System Admin Mid-Level Contractor Job Description – EEM SupportSupport customers using good customer service skills including the ability to communicate to both technical and non-technical customersUtilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teamsImage or provision new equipment hardware & provide to customerUse strong organizational skills to track onboarding & shipping activities based on customer requests.Follow asset management processes to ensure proper customer billingDocument work activities in ServiceNowTesting Intune processes for Tier 3 team & providing feedbackTest upgrades and software changesInstall software following security & internal processesTroubleshoot customer issuesProvide instruction while troubleshooting for remote customersAssist with developing team processes & a knowledge baseBasic understanding of MECM, Active Directory, Tanium, Intune, & Beyond TrustBasic knowledge of Macintosh Apple devices with a willingness to learnWork with vendors on warranty casesCollaborate with internal teams on technical issuesWork on special projects as neededRequirementsSkillRequired / DesiredAmountof ExperienceSupport customers using good customer service skills including the ability to communicate to both technical and non-technical customersRequired5YearsUtilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teamsRequired5YearsImage or provision new equipment hardware & provide to customerRequired5YearsUse strong organizational skills to track onboarding & shipping activities based on customer requests.Required5YearsFollow asset management processes to ensure proper customer billingRequired5YearsTesting Intune processes for Tier 3 team & providing feedbackRequired5YearsTest upgrades and software changesRequired5YearsInstall software following security & internal processesRequired5YearsBasic understanding of MECM, Active Directory, Tanium, Intune, & BeyondRequired3YearsBasic knowledge of Macintosh Apple devices with a willingness to learnRequired3Years
Salary : $78 - $85