What are the responsibilities and job description for the Desktop Support position at Lensa?
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Description
A consultant is needed to join the Desktop Support team within the End User Support team. This person will be on the projects team for EUS and responsibilities can vary based on the business needs – originally brought in for a Windows 10 deployment of 50,000 machines, this group acts as technicians who are deployed to new clinic set ups, technology deployments, support of the transition to remote workforce. They must prepare the hardware, image, deploy, configure and test all machines at both new sites prior to the ‘go live’ of the buildings where patients will be seen.
75% of this persons’ will be supporting projects with the other 25% doing break/fix tickets and service requests for post goLive support. Some projects could include collapsing domains, imaging and rolling out machines for Windows 10. They will also be spending some time supporting asset management.
Some of the break fix issues could be related to PCs, Printers and other peripheral devices (connectivity), why applications aren't running, putting machines into AD. They use Bomgar to do remote support, they have desktops and VDI. Vocera Support for their Voice Environment, and Empravada Badge Access. Citrix environment, some basic EPIC support as well.
Attitude, aptitude and a desire to make a difference in a healthcare setting are key for success in this role.
This role will be onsite, safety precautions are being taken.
Interviews will take place in person.
Skills
Ticketing system, Desktop, Hardware, Imaging, Install, Windows 7, Customer service, Troubleshooting, ServiceNow, support
Top Skills Details
Ticketing system, Desktop, Hardware, Imaging, Install, Windows 7, Customer service
Additional Skills & Qualifications
Successful candidates will be very attention to detail oriented and have great organization skills. This manager is big on that, if they are missing some skills but have the organization piece they will go far in his eyes.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in Raleigh,NC.
Application Deadline
This position is anticipated to close on Jul 21, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you have questions about this posting, please contact support@lensa.com
Description
A consultant is needed to join the Desktop Support team within the End User Support team. This person will be on the projects team for EUS and responsibilities can vary based on the business needs – originally brought in for a Windows 10 deployment of 50,000 machines, this group acts as technicians who are deployed to new clinic set ups, technology deployments, support of the transition to remote workforce. They must prepare the hardware, image, deploy, configure and test all machines at both new sites prior to the ‘go live’ of the buildings where patients will be seen.
75% of this persons’ will be supporting projects with the other 25% doing break/fix tickets and service requests for post goLive support. Some projects could include collapsing domains, imaging and rolling out machines for Windows 10. They will also be spending some time supporting asset management.
Some of the break fix issues could be related to PCs, Printers and other peripheral devices (connectivity), why applications aren't running, putting machines into AD. They use Bomgar to do remote support, they have desktops and VDI. Vocera Support for their Voice Environment, and Empravada Badge Access. Citrix environment, some basic EPIC support as well.
Attitude, aptitude and a desire to make a difference in a healthcare setting are key for success in this role.
This role will be onsite, safety precautions are being taken.
Interviews will take place in person.
Skills
Ticketing system, Desktop, Hardware, Imaging, Install, Windows 7, Customer service, Troubleshooting, ServiceNow, support
Top Skills Details
Ticketing system, Desktop, Hardware, Imaging, Install, Windows 7, Customer service
Additional Skills & Qualifications
Successful candidates will be very attention to detail oriented and have great organization skills. This manager is big on that, if they are missing some skills but have the organization piece they will go far in his eyes.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Raleigh,NC.
Application Deadline
This position is anticipated to close on Jul 21, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you have questions about this posting, please contact support@lensa.com
Salary : $18 - $21