What are the responsibilities and job description for the Front Desk Coordinator for Prestigious Aesthetic Practice position at NOVA Plastic Surgery and Dermatology?
Overview
SkinLab Ashburn, an integral part of Nova Plastic Surgery and Dermatology, is seeking a professional, friendly, and highly organized Front Desk Coordinator to join our team. In this full-time role, you will be the first point of contact for our patients and play a key part in creating a seamless and exceptional experience from the moment they arrive or call. This position is ideal for someone who thrives in a fast-paced environment, excels at multitasking, and takes pride in delivering outstanding customer service. Weekend availability is required.
Key Responsibilities
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Greet patients and visitors with professionalism, warmth, and efficiency.
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Answer and manage a multi-line phone system; direct calls and provide exceptional customer service.
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Schedule appointments for all providers across all locations.
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Convert new leads into appointments and complete thorough follow-up with prospective patients.
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Maintain a clean, organized, and efficient front desk and lobby environment.
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Manage check-in/check-out processes, including collecting payments and ensuring accurate documentation.
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Assist with administrative and office tasks that support smooth day-to-day operations.
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Collaborate closely with fellow team members to ensure a cohesive, supportive work environment.
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Uphold strict confidentiality and compliance with all HIPAA regulations.
Required Qualifications
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Associate’s degree or 3 years of relevant front office or administrative experience.
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Previous experience in a medical front desk, receptionist, or customer service role.
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Strong verbal and written communication skills.
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Ability to multitask effectively in a fast-paced setting.
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Exceptional attention to detail and ability to prioritize tasks.
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Professional appearance, positive attitude, and a strong patient-service mindset.
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Experience with scheduling software or EMR systems preferred.
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Comfortable managing a high volume of phone calls and patient inquiries.
Work Environment
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Fast-paced, patient-centered setting with a focus on high-quality care.
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Predominantly will work at SkinLab; must be comfortable working at other locations as needed.
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Supportive, collaborative team culture with an emphasis on professionalism and positivity.
Additional Requirements
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Weekend availability is required
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Strong commitment to providing an exceptional patient experience.
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Submission of three professional references.
If you are passionate about delivering exceptional service and want to be part of a high-energy, growing practice, we invite you to apply and join the SkinLab Ashburn team!