AV Technologies Specialist - Norwich University

Fulfills the mission of Norwich University by overseeing the technical operation, installation, maintenance, and management of audio and video systems across the university's academic and event spaces. Ensures the seamless installation, operation, and troubleshooting of AV equipment in classrooms, conference rooms, common areas, and other various locations across campus, including setup for special events. Also engages in project management, equipment procurement, and provide exceptional technical support to faculty, staff, and students.

This is a 40 hour per week and 52 weeks per year 1.0 FTE position.

Essential Functions

• Installs and operates AV equipment for various university functions, including classrooms, auditoriums, conference rooms, and special events.
• Ensures all AV equipment is functioning correctly before, during, and after events.
• Monitors and self-deploys to rooms as needed when systems are down.
• Monitors the ITS ticketing system for tickets related to AV systems on campus to answer questions and resolve issues.
• Performs routine maintenance and troubleshoot issues with AV equipment.
• Repairs or coordinates repairs for malfunctioning equipment with outside vendors.
• Maintains an organized inventory of AV equipment and manage equipment checkouts within the ITS ticketing system.
• Manages small AV projects, applying expertise in AV systems, including digital signage, digital/analog interfaces, digital room schedulers, and video conferencing hardware/software.
• Oversees the exploration, research, purchase, installation, and integration of new AV equipment and services.
• Collaborates with external vendors on large AV projects for upgrades of current AV systems, or new construction scenarios.
• Collaborates with faculty and staff to plan and execute AV requirements for various projects and events.
• Provides training and technical support to faculty, staff, and students on AV equipment and systems.
• Develops and maintains user guides and documentation for AV systems.
• Stays updated on the latest AV technologies and recommend upgrades or new purchases as needed.

Other Functions

• Maintains confidentiality of sensitive or private information.
• Communicates with employees, students, and others in a respectful and clear manner.
• Serves on University committees, councils, workgroups or other designated bodies as assigned.
• Achieves, maintains proficiency in, and utilizes computers, telephones, and other job-related equipment, including related systems and software.
• Speaks, reads and writes in English.
• Communicates by telephone, email, letter, in person, or other means or device.
• Performs other tasks as assigned by supervisor.

• 2 years of college course work in Audio/Visual Technology, Communications, Information Technology, or other related fields. Bachelor's degree preferred. Additional years of experience may substitute for degree.
• 2 years of experience in AV installation, support, and maintenance, preferably in higher education, conference centers, hotels, or residential/commercial AV integration.
• Proficiency with audio/visual equipment, including microphones, audio DSPs, projectors, commercial displays, cameras, room control systems, digital switchers, video capturing software, digital signage, wireless presentation systems, digital room schedulers, and networked AV systems.
• Strong troubleshooting and problem-solving skills with AV systems, networking, and computer systems.
• Ability to work independently and manage multiple projects effectively.
• Proficiency in Crestron Toolbox, Crestron Fusion, Windows, macOS, Microsoft Office365, and other related software.
• Proficiency in MS Office (Word, Excel, SharePoint, Teams, and Outlook). Experience and knowledge of these brands is highly preferred: Crestron, Dante, Extron, Mersive Solstice, Biamp, Vaddio, Sharp/NEC, Zoom Rooms, Logitech, etc.
• Able to sit, squat, reach, push, pull, and manipulate related equipment; lift 75 pounds; travel outdoors to various parts of the campus
• Ability to work from ladders and scaffolding and perform physical tasks such as moving equipment, working overhead, and standing/walking during operations.
• Work some evening or weekend hours

Environmental Conditions

• Indoor work at a computer workstation
• Low level of exposure to noise, dust, fumes, vibrations, and temperature changes.

Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant. Please contact the Office of Human Resources at nuhr@norwich.edu for assistance.

All candidates must be legally authorized to work in the United States without requiring immigration sponsorship, including but not limited to non-immigrant visas such as H1B, STEM, or F1, now or in the future. A post offer, pre-employment background check will be required of the successful candidate.