Assistant Registrar - Norwich University

Job Description

Fulfills the mission of Norwich University by supporting a wide range of complex and detail-oriented functions within the Registrar Office. This role requires a high degree of autonomy, initiative, and sound judgment, particularly during peak processing periods when time-sensitive tasks and competing priorities must be managed efficiently.

Key responsibilities include maintaining the accuracy of student records, delivering responsive and professional customer service, managing the University Registrar email account, and serving as a liaison between the Registrar's Office and colleges, academic departments, and other campus stakeholders. The role involves frequent cross-campus collaboration and requires the ability to navigate stressful, high-volume workloads while ensuring compliance with institutional policies and regulatory standards.

Success in this role depends on excellent organizational skills, strong attention to detail, and the ability to work independently while contributing to a collaborative team environment.

This is a 37.5 hour per week and 52 weeks per year .938 FTE position.

Essential Functions

• Ensures compliance with the Family Educational Rights and Privacy Act (FERPA) by protecting the confidentiality of student education records, sharing information only with individuals who have a legitimate educational interest, and requiring all employees to adhere to the same standards of data privacy and record security in accordance with institutional policy.
• Provides clear guidance and information on Registrar-related processes, policies, and resources to students, faculty, staff, and external stakeholders.
• Processes and verifies student enrollment and degree verifications in accordance with FERPA and institutional guidelines.
• Serves as the first point of contact for the Office of the Registrar by triaging and responding to general inquiries via email, phone, and in-person, demonstrating professionalism and accuracy.
• Prioritizes tasks effectively during peak periods (e.g., registration, graduation, transcript processing), maintaining accuracy and meeting deadlines under pressure.
• Exercises independent judgment in identifying and correcting data inaccuracies or addressing potential policy violations during student record processing, with the authority to escalate issues or implement corrective actions as appropriate.
• Tracks, troubleshoots, and resolves issues related to transcript and diploma orders, ensuring timely communication with students and vendors as needed.
• Coordinates the intake and distribution of physical mail for the office, including logging and processing time-sensitive documents.
• Maintains and monitors the University Registrar's email account, ensuring timely and accurate responses or referrals to appropriate staff.
• Provides backup support to the Associate Registrar's as needed, including assisting with specialized projects or peak periods.
• Serves as a liaison between the Office of the Registrar, academic departments, and campus partners to support accurate student record maintenance and process improvement initiatives.
• Participates in occasional weekend and after-hours events, such as Commencement and other university-wide special events.
  
  

Other Functions

• Maintains confidentiality of sensitive or private information.
• Communicates with employees, students, and others in a respectful and clear manner.
• Serves on University committees, councils, workgroups, or other designated bodies as assigned.
• Achieves, maintains proficiency in, and utilizes computers, telephones, and other job-related equipment, including related systems and software.
• Speaks, reads, and writes in English.
• Communicates by telephone, email, letter, in person, or other means or device.
• Performs other tasks as assigned by supervisor.
  
  

Requirements

• Associate or Bachelor's Degree or relevant working experience
• 2 years of professional work experience in student records or a related field (police, healthcare, etc.)
• 2 years of experience in a high volume, fast-paced setting providing excellent customer service in higher education or related environment
• Experience using databases (i.e.: Student Information System such as Banner, Dynamic Forms, Record Management, DegreeWorks) or comparable databases
• Proficiency in MS Office (Word, Excel, SharePoint, Teams, and Outlook)
• Strong written and oral communication skills
• Ability to learn new systems and technological tools
• Ability to frontline troubleshoot and presented findings, self-initiate possible solutions
• Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions
• Ability to effectively handle interpersonal interactions at all levels and handle sensitive interpersonal situations and confidential data
• Able to sit, squat, reach, push, pull, and manipulate related equipment; lift 15 pounds; travel outdoors to various parts of the campus
• Work occasional evening or weekend hours
  
  

Environmental Conditions

• Indoor work at a computer workstation
• Low level of exposure to noise, dust, fumes, vibrations, and temperature changes.
  
  

Additional Information

Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant. Please contact the Office of Human Resources at nuhr@norwich.edu for assistance.

All candidates must be legally authorized to work in the United States without requiring immigration sponsorship, including but not limited to non-immigrant visas such as H1B, STEM, or F1, now or in the future. A post offer, pre-employment background check will be required of the successful candidate.

Application Instructions

Please provide a cover letter, resume, 3 references, and Norwich application.

URL: www.norwich.edu