Office Specialist, Student Services

Job Description

The individual filling this position is expected to play a positive role in helping the College change as necessary to effectively carry out its mission.

The Office Specialist, Student Services, is directly accountable to the Associate Director, Enrollment Services, for the following duties and responsibilities.

• Promote a positive image on behalf of the College by greeting and receiving visitors, students, and colleagues. Respond appropriately to inquiries from diverse College stakeholders based on an effective assessment of need and urgency.
• Respond to phone calls, emails, in-person and web inquiries in a professional, customer service-oriented manner.
• Work at the front welcome desk for Student Services to ensure appropriate coverage when needed.
• Process all incoming and outgoing Departmental mail.
• Answer routine questions related to Student Services' policies and procedures.
• Maintain and order office supplies; ensure appropriate supplies are on-hand for copy machines.
• Work with financial aid to process financial aid forms and documents and manage the Federal Work Study program.
• During peak registration times, process official NWFSC transcript requests submitted via the College's Transcript Plus system and the Florida Automated System for Transferring Educational Records system (F.A.S.T.E.R.) or other clerical duties to support the Academic Records and Enrollment department.
• Monitor and maintain budgets for the Student Services Division in accordance with college policies and procedures, including the preparation and tracking of purchase requisitions and blanket purchase orders.
• Draft meeting minutes as requested by Student Services leadership.
• Coordinate meetings to include set-up, location, and time.
• Provide general administrative support for the Student Services department.
• Provide clerical, administrative, and special projects support to the Senior Vice President and Student Services leadership team, as assigned by your supervisor.
• Adhere to College policies, procedures, and ethical standards while safeguarding the confidentiality of the College.
• Perform other duties as assigned.
• As a part of the college's risk management tool annual mandatory compliance training is required.
  
  

Benefits

• Health insurance for employee and dependent coverage available.
• College-paid basic life insurance for employee with additional coverage for employee and/or dependents at employee's expense
• College-paid retirement with 3% employee contribution to the Florida Retirement System (FRS)
• Optional dental and vision insurance at employee's expense
• Paid leave accrual (sick and vacation/annual leave)
• Paid time off for designated holidays, winter break, and spring break
• 36-hour, 4-day workweek (Monday - Thursday) available to many departments
• Free tickets to designated Mattie Kelly Arts Center and Raider Athletic events
  
  

Requirements

• High School Diploma or equivalent required plus 1-4 years of documented relevant work experience required.
• Associate degree with 1-4 years or Bachelor's degree plus 1 year relevant work experience recommended.
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, and Outlook) required.
• Excellent customer service skills.
• Demonstrated excellence in written and oral communication.
• Strong interpersonal and organizational skills.
  
  

Additional Information

Classification: Career Services

Grant Funded: N

Location: Niceville

FLSA Status: Non-Exempt

Application Deadline: Open until filled. Review of applications will begin immediately.

Application Instructions

All sections of the application must be completed.

Please provide a complete application package that includes all of the following

• NWFSC Application.
• Resume.
• A cover letter explaining why you consider yourself qualified for this position.
• Copies of unofficial transcripts.
• After submitting your resume, the following page will allow you to upload additional documents. The maximum allowable size for uploading documents is 10 MB. Documents exceeding 10 MB must be scanned at a lower resolution or divided into separate documents to reduce file size.
  
  

If you are disabled and need accommodations in order to participate in the application/selection process, please notify Human Resources before the specified closeout date. All qualified persons will be considered on an equal basis. Any applicant's grievance should be addressed to the Human Resources Executive Director. Northwest Florida State College does not discriminate based on age, color, ethnicity, race, national origin, disability, marital status, pregnancy, religion, genetic information, sex, gender, or any other legally protected classification in its employment practices or its educational programs or activities. In accordance with the Americans with Disabilities Act, NWFSC strictly prohibits the discrimination against qualified individuals with disabilities in job application procedures, hiring, firing, advancement, compensation, job training, and other terms and conditions of employment. Preference will be given to eligible veterans and spouses of veterans for Career Service positions. NWFSC is an Equal Access/Equal Opportunity Institution and a Drug Free Workplace.