Associate Director, Enrollment Services - Northwest Florida State College

The Associate Director, Enrollment Services is directly accountable to the Senior Executive Director, Enrollment Services and Financial Aid for the following duties and responsibilities.

The individual filling this position is expected to play a positive role in helping the College change as necessary to effectively carryout its mission.

• Under the direction and supervision of the Senior Executive Director of Enrollment Services and Financial Aid, provide direct managerial and supervisory support for student services at all campuses and distance centers.
• Supervise Enrollment Advisors and part-time enrollment staff, including front desk personnel and operations.
• Provide sound, reliable admissions, registration, and financial aid guidance for NWF students and prospective students.
• Ensure accurate information regarding admissions, records, and financial aid sources is provided to parents and students by collaborating with and training the Enrollment Advisors and part-time enrollment services staff.
• Participate in the development and training of new personnel.
• Build and maintain the day-to-day operational schedule for the office, including approval of leave, shift changes, and other requests related to the regular operations of the office.
• Review application forms, as needed, to determine eligibility and secures additional information from students as necessary.
• Conduct verification of student and parent financial aid application data in compliance with federal criteria.
• Evaluate complex and confidential student information to resolve student concerns.
• Participate in outreach at various community events and represent the financial aid office as directed on and off-campus.
• Assist in budget management as directed.
• Represent the office and/or department as directed on and off-campus.
• Respond to student, parent, and guest complaints as a mid-level supervisor.
• Advise the Senior Executive Director of staff support needs, concerns, or issues in a timely and professional manner.
• As a part of the college's risk management tool annual mandatory compliance training is required.
• Other student services-related duties as assigned

Benefits

• Health insurance for employee and dependent coverage available.
• College-paid basic life insurance for employee with additional coverage for employee and/or dependents at employee's expense
• College-paid retirement with 3% employee contribution to the Florida Retirement System (FRS)
• Optional dental and vision insurance at employee's expense
• Paid leave accrual (sick and vacation/annual leave)
• Paid time off for designated holidays, winter break, and spring break
• 36-hour, 4-day workweek (Monday - Thursday) available to many departments
• Free tickets to designated Mattie Kelly Arts Center and Raider Athletic events

• Minimum of a Bachelor's degree with five (5) to seven (7) years of relevant work experience required.
• Minimum two (2) years of supervisory experience required.
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, and Outlook) required.
• Superior verbal and written communication skills required.
• Strong interpersonal and organizational skills.
• Higher education experience preferred.
• Experience using Banner records system preferred.

Classification: Professional III

Grant Funded: N

Location: Niceville

FLSA Status: Exempt

Application Deadline: Open until filled. Review of applications will begin immediately.