What are the responsibilities and job description for the Admissions Advisor position at Northwest Career College?
Job Summary
This professional individual will be responsible for processing leads for all programs at NCC. The Admissions Advisor also must provide each student with administrative support throughout their admissions process.
Roles And Responsibilities
Meet productivity and success outcome standards outlined by leadership, including appointment booking rates, appointment no-show rates, and lead call volume rates.Deliver excellent customer service at all times.Receive incoming phone calls for the Admissions Team, properly identify phone call type, and direct as needed.Call new prospects within 5 minutes of receiving an incoming lead.Process incoming leads from the admissions’ email within 4 hours, including accurately entering the lead in Campus Nexus, reaching out by phone to prospects, attempting to book 1st appointments, scheduling future contact in Campus Nexus, updating prospect status accordingly, and distributing prospects equally amongst Enrollment Advisors.Process incoming leads from outreach events within the same day of receipt, including accurately entering the lead in Campus Nexus, reaching out by phone to prospects, attempting to book 1st appointments, scheduling future contact in Campus Nexus, updating prospect status accordingly, and distributing prospects equally amongst Enrollment Specialists.Process incoming ISIR leads twice a day, including reviewing reports from Financial Aid, locating the lead in Campus Nexus, reaching out by phone to prospects, attempting to book 1st appointments, scheduling future contact in Campus Nexus, updating prospect status accordingly, and distributing prospects equally amongst Enrollment Specialists.Enter new leads accurately into Campus Nexus and other tracking systems according to department standards.Schedule 1st appointments with Enrollment Specialists for prospect calls.Audit day 1-5 prospect calls in Campus Nexus and follow up if no contact has been attempted.Assign follow-up phone calls to Enrollment Specialists in Campus Nexus as needed.Maintain queue of assigned Contact Manager activities in Campus Nexus.Complete special projects or other duties as assigned by leadership.
Experience
Sales experience preferred (minimum 1 year)Cold-calling techniques preferred REQUIRED Administrative experience
Skills And Qualifications
Ability to work effectively with diverse populationsAbility to communicate effectively, both orally and in writingProficient in Google Suite (Gmail, Slides, Sheets, Docs, Forms, etc)
License/Certification
N/A
Education
PREFERRED Undergraduate, Associate
Job Type
Full Time
Schedule
M: 10 am - 7 pmT: 10 am - 7 pmW: 10 am - 7 pmTh: 10 am - 7 pmF: 8 am – 5 pmS: OffSun: Off
Salary
$48,000 Annually
Company Benefits (Work status may affect eligibility for some benefits)
Health InsurancePaid Time OffDental InsuranceVision InsuranceLife InsuranceDisability Insurance401k401k MatchingEmployee DiscountProfessional Development AssistanceReferral ProgramRetirement PlanOn-Site Leadership TrainingCPR Certification Available to All EmployeesMost Federal Holidays Off – Paid, Full Time OnlyContinuing Education OpportunitiesExternal Higher Education Tuition DiscountsFree Massages through The Spa at NorthwestMental Health Reimbursement ProgramWork Location
Las Vegas, NV
Company Accolades
Best of Las VegasInc. 5000Talk of the TownGreen Globes Building CertificationNotes to Applicant
A background check will be conducted on the candidate(s) selected for hire.Please be prepared with 3-4 references during the interview process.Northwest Career College is an Equal Opportunity Employer.Employees are eligible for a salary evaluation after 90 days. Term-based contracts are eligible for annual evaluations based on industry standards and expectations.Disclaimer: Employment offers may be contingent upon employment verification. Northwest Career College may begin employment verification prior to hiring. Documentation for higher education, certifications, and licensures listed on your resume may be requested for accreditation purposes. If copies of these documents cannot be provided, you will be asked to update and resubmit your resume to Employee Services.
PI286110930
This professional individual will be responsible for processing leads for all programs at NCC. The Admissions Advisor also must provide each student with administrative support throughout their admissions process.
Roles And Responsibilities
Meet productivity and success outcome standards outlined by leadership, including appointment booking rates, appointment no-show rates, and lead call volume rates.Deliver excellent customer service at all times.Receive incoming phone calls for the Admissions Team, properly identify phone call type, and direct as needed.Call new prospects within 5 minutes of receiving an incoming lead.Process incoming leads from the admissions’ email within 4 hours, including accurately entering the lead in Campus Nexus, reaching out by phone to prospects, attempting to book 1st appointments, scheduling future contact in Campus Nexus, updating prospect status accordingly, and distributing prospects equally amongst Enrollment Advisors.Process incoming leads from outreach events within the same day of receipt, including accurately entering the lead in Campus Nexus, reaching out by phone to prospects, attempting to book 1st appointments, scheduling future contact in Campus Nexus, updating prospect status accordingly, and distributing prospects equally amongst Enrollment Specialists.Process incoming ISIR leads twice a day, including reviewing reports from Financial Aid, locating the lead in Campus Nexus, reaching out by phone to prospects, attempting to book 1st appointments, scheduling future contact in Campus Nexus, updating prospect status accordingly, and distributing prospects equally amongst Enrollment Specialists.Enter new leads accurately into Campus Nexus and other tracking systems according to department standards.Schedule 1st appointments with Enrollment Specialists for prospect calls.Audit day 1-5 prospect calls in Campus Nexus and follow up if no contact has been attempted.Assign follow-up phone calls to Enrollment Specialists in Campus Nexus as needed.Maintain queue of assigned Contact Manager activities in Campus Nexus.Complete special projects or other duties as assigned by leadership.
Experience
Sales experience preferred (minimum 1 year)Cold-calling techniques preferred REQUIRED Administrative experience
Skills And Qualifications
Ability to work effectively with diverse populationsAbility to communicate effectively, both orally and in writingProficient in Google Suite (Gmail, Slides, Sheets, Docs, Forms, etc)
License/Certification
N/A
Education
PREFERRED Undergraduate, Associate
Job Type
Full Time
Schedule
M: 10 am - 7 pmT: 10 am - 7 pmW: 10 am - 7 pmTh: 10 am - 7 pmF: 8 am – 5 pmS: OffSun: Off
Salary
$48,000 Annually
Company Benefits (Work status may affect eligibility for some benefits)
Health InsurancePaid Time OffDental InsuranceVision InsuranceLife InsuranceDisability Insurance401k401k MatchingEmployee DiscountProfessional Development AssistanceReferral ProgramRetirement PlanOn-Site Leadership TrainingCPR Certification Available to All EmployeesMost Federal Holidays Off – Paid, Full Time OnlyContinuing Education OpportunitiesExternal Higher Education Tuition DiscountsFree Massages through The Spa at NorthwestMental Health Reimbursement ProgramWork Location
Las Vegas, NV
Company Accolades
Best of Las VegasInc. 5000Talk of the TownGreen Globes Building CertificationNotes to Applicant
A background check will be conducted on the candidate(s) selected for hire.Please be prepared with 3-4 references during the interview process.Northwest Career College is an Equal Opportunity Employer.Employees are eligible for a salary evaluation after 90 days. Term-based contracts are eligible for annual evaluations based on industry standards and expectations.Disclaimer: Employment offers may be contingent upon employment verification. Northwest Career College may begin employment verification prior to hiring. Documentation for higher education, certifications, and licensures listed on your resume may be requested for accreditation purposes. If copies of these documents cannot be provided, you will be asked to update and resubmit your resume to Employee Services.
PI286110930
Salary : $48,000