What are the responsibilities and job description for the Field Service Coordinator | Dispatch position at NorthPoint Search Group?
Field Service Coordinator | Dispatcher | Entry Level
Cumming, GA | Up to $52,000 | Hybrid (1 week per month remote)
Company Overview
Our client, a regional provider of products and services to financial institutions across the Southeast U.S., supplies, installs, and services all systems related to cash handling, electronic, and physical security systems.
Job Summary
The Technician Coordinator plays a key role in supporting the Service Department by dispatching service calls to the appropriate technicians and ensuring smooth daily operations. This position is ideal for someone with strong organizational skills, customer service experience, and the ability to prioritize in a fast-paced environment.
Key Responsibilities
Cumming, GA | Up to $52,000 | Hybrid (1 week per month remote)
Company Overview
Our client, a regional provider of products and services to financial institutions across the Southeast U.S., supplies, installs, and services all systems related to cash handling, electronic, and physical security systems.
Job Summary
The Technician Coordinator plays a key role in supporting the Service Department by dispatching service calls to the appropriate technicians and ensuring smooth daily operations. This position is ideal for someone with strong organizational skills, customer service experience, and the ability to prioritize in a fast-paced environment.
Key Responsibilities
- Review and route incoming service emails and calls to the appropriate technician
- Compile and distribute daily schedules and service plans
- Serve as backup for processing purchase orders and ordering parts
- Manage customer status changes during alarm testing
- Develop and update the service technician handbook
- Attend weekly technician meetings and provide administrative support
- Assist with special projects and the annual inventory count
- Excellent customer service and phone etiquette
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Excel and Word
- Ability to prioritize multiple tasks and meet deadlines
- Clear written and verbal communication skills
- Dispatch or scheduling experience preferred, but not required
- Customer service background a plus
- High school diploma or equivalent required
- Must be able to lift up to 50 lbs. occasionally
- Ability to sit and work at a computer for extended periods
- Hybrid schedule: work one week per month from home
- Entry Level - will train from within
Salary : $52,000
