What are the responsibilities and job description for the EMS Operations Manager position at NorthPoint Search Group?
EMS Operations Manager
Who:
An experienced and credentialed EMS leader with at least three years in both paramedic and management roles.
What:
Oversee clinical operations, personnel, vehicle deployment, communications, and service delivery across multiple EMS bases in Michigan.
When:
This full-time position is available for immediate hire.
Where: Dearborn / Detroit Michigan area
Why:
To ensure exceptional patient care and timely ambulance response through high-performing teams and operational excellence.
Office Environment:
Field-based leadership with direct oversight of mobile units, team performance, and administrative processes.
Salary: $90-$95k
Position Overview:
This role leads all aspects of a dynamic EMS operation, ensuring timely response and high-quality care across emergency and non-emergency service lines. The position works closely with executive leadership to drive strategic growth, maintain compliance, and enhance operational performance.
Key Responsibilities:
- Lead EMS operations including 911 and interfacility transport services across Michigan.
- Oversee hiring, training, performance evaluations, and HR-related decisions.
- Monitor and manage budgets, staffing levels, and service metrics.
- Ensure vehicle and equipment readiness, regulatory compliance, and quality assurance.
- Serve as a liaison to hospitals, public safety agencies, and government entities.
- Respond to service inquiries and handle operational issues 24/7.
- Supervise Field Training Officers and coordinate continuing education.
- Report to leadership monthly with performance analytics and improvement plans.
- Support protocol development and technology implementation.
- Maintain records, certifications, and regulatory documentation.
Qualifications:
- High School Diploma required.
- Valid Driver’s License.
- State or National Registered Paramedic certification.
- Minimum 3 years experience as a paramedic in emergency services.
- Minimum 3 years experience in EMS leadership or management.
If you’re interested in learning more about this opportunity or would like to discuss your qualifications, please apply now.
Salary : $90,000 - $95,000