What are the responsibilities and job description for the Customer Service Manager position at NorthPoint Search Group?
The Customer Service Manager plays a key role in maintaining strong customer relationships and ensuring smooth coordination between the company and its customers. This position oversees daily customer service operations, provides administrative and logistical support, and partners with internal teams to deliver accurate, timely, and professional service that strengthens customer satisfaction and loyalty.
Education & Experience:
- High School Diploma required; Bachelor’s degree in Business, Marketing, or a related field preferred.
- Relevant certifications in customer service management is a plus.
- 3 years of customer service leadership experience; at least 2 years in the manufacturing industry preferred.
- Proven success managing customer relationships in a fast-paced, high-volume environment.
Skills & Competencies:
- Strong communication and problem-solving skills.
- Excellent attention to detail and organizational abilities.
- Ability to manage multiple priorities under tight deadlines.
- Proficient in Microsoft Office Suite, ERP, and CRM/order management systems.
- Demonstrated ability to motivate and develop high-performing teams.
- Customer-focused mindset with strong collaboration skills across departments.
- This position directly supervises a team of Customer Service Representatives.
- A demonstrated continuous-improvement mindset
- Openness to AI, automation, and new ways of working
- Ability to be both a people leader and a hands-on operational manager
Base salary plus Benefits. Please send your resume to Andree@Stafffinancial.com for immediate
consideration.
Salary : $80,000 - $100,000