What are the responsibilities and job description for the Contact Center Manager position at Northfield Savings Bank VT?
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We are proud to be local Bankers! Join our team!
Job Responsibilities & Requirements
Base compensation range at hire (dependent on experience): $66,560 - $74,360 annually
Build your career.
Make an impact.
Do it through NSB!
We are proud to be local Bankers! Join our team!
Job Responsibilities & Requirements
- The Contact Center Manager will lead the Contact Center team in delivering consistent customer experiences across phone, secure messaging, online banking support, and digital self-service channels
- This person will be responsible for daily operations, digital servicing performance, technology utilization, staff development, service metrics, and regulatory compliance
- Additionally, this person will partner with all NSB business lines to implement technology enhancements, improve processes, and ensure workforce readiness
- NSB has training opportunities to engage employees and assist with personal development within our company.
- Average Years of Service at Northfield Savings Bank is above 9!
- Continue your career in banking -- join the NSB Team!
Base compensation range at hire (dependent on experience): $66,560 - $74,360 annually
Build your career.
Make an impact.
Do it through NSB!
Salary : $66,560 - $74,360