What are the responsibilities and job description for the Contact Center Manager position at Northfield Savings Bank?
We are proud to be local Bankers! Join our team!
Job Responsibilities & Requirements
- The Contact Center Manager will lead the Contact Center team in delivering consistent customer experiences across phone, secure messaging, online banking support, and digital self-service channels
- This person will be responsible for daily operations, digital servicing performance, technology utilization, staff development, service metrics, and regulatory compliance
- Additionally, this person will partner with all NSB business lines to implement technology enhancements, improve processes, and ensure workforce readiness
Opportunity for Growth
- NSB has training opportunities to engage employees and assist with personal development within our company.
- Average Years of Service at Northfield Savings Bank is above 9! Continue your career in banking
- - join the NSB Team!
Compensation
Base compensation range at hire (dependent on experience): $66,560 - $74,360 annually
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Make an impact.
Do it through NSB!
Questions? Contact Us.
CAREERS@NSBVT.COM
(800) 672-2274
Northfield Savings Bank is an Equal Opportunity Employer.
Work Location: In person
Salary : $66,560 - $74,360