Medical Receptionist

Job Summary:

The Medical Receptionist is responsible for a variety of tasks related to patient care and administrative support. They greet patients, manage appointments, handle patient records, and facilitate communication between patients and healthcare providers. Their role is crucial for ensuring a smooth and efficient patient experience while also supporting the overall operations of the clinic.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Essential Job Functions/Responsibilities:  

Reception

• Receive patients in a courteous and friendly manner; answer questions regarding the health center’s programs and services.
• Answer incoming phone calls, perform initial triage, and forward calls to the appropriate staff member; take messages as appropriate.
• Coordinate the processing of patients with nursing and provider staffs.

Appointment Scheduling  

• Schedule patient appointment as per health center scheduling policies and procedures.
• Assist patients and clinical staff in the scheduling of referral appointment 

Clerical

• Register patients and update computerized registration information as necessary.
• Print encounter forms for patient visits.
• Prepare medical records for new patients; update records for return patients.
• Process request for medical records to and from other offices.
• May perform some typing and photocopying as necessary.
• Participate in clerical support of audits and quality assurance activities as requested.

Quality Assurance

• Participate in the development, implementation, audit, and continuous evaluation and improvement of protocols, services and programs provided by the health center.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description.

Position Qualifications:

• High School Diploma or GED.
• One year of receptionist experience (preferred).
• Able to communicate effectively with patients.
• Able to maintain confidentiality.
• Proficient in basic computers skills (email, spreadsheets, document processing).
• Physically able to perform job duties (e.g., sit for long periods, lift up to 25 lbs., use office equipment). 
• Conduct self ethically.