Healthcare Front Desk Coordinator

Healthcare professionals play a vital role in providing high-quality patient care. At Northern Counties Health Care, we are seeking a skilled Medical Receptionist to join our team at the Hardwick Area Health Center. This individual will work closely with the Practice Manager to provide essential support to the clinic, colleagues, and providers, ensuring the smooth delivery of care and upholding our commitment to quality.

Responsibilities

• Provide exceptional customer service by greeting patients in a courteous and friendly manner, answering questions regarding the health center's programs and services.
• Manage incoming phone calls, perform initial triage, and forward calls to the appropriate staff member or take messages as appropriate.
• Coordinate patient flow with nursing and provider staff to ensure smooth workflow.
• Schedule patient appointments according to health center policies and assist with referrals.
• Register patients and update computerized registration information as necessary.
• Prepare and update medical records for new and returning patients.
• Process requests for medical records to and from other offices.
• Support audits and quality assurance activities.

Qualifications

• Education: High School Diploma or GED required.
• Experience: One year of office or professional experience preferred; Medical Receptionist experience is a plus.
• Skills: Proficient in computer skills, including email functions, spreadsheets, and document processing. Able to handle multiple tasks and maintain confidentiality.
• Excellent communication and interpersonal skills with the ability to work independently and as part of a team.

Why Work with Us?
Northern Counties Health Care is committed to creating a diverse and inclusive workplace where employees can grow professionally and personally. We offer a competitive benefits package and opportunities for advancement.