HVAC Inside Sales

Job Details

Experienced Baltimore , MD Full Time High School/ GED $26.50 - $31.25 Hourly None Day Sales

Job Posting Date(s)

08/19/2025

Description

Job Title:

Inside Sales – HVAC

Reports To

HVAC Inside Sales Manager

Location:

Home Office – Golden Ring, MD

Pay Range

$26.50-$31.25

Summary

The HVAC Inside Sales Representative will work cooperatively with the outside sales team and other members of the distribution team to grow business with existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

Essential Duties And Responsibilities

• Recommend additional items while taking customer orders

• Present price, credit and terms in accordance with standard procedures and customers’ profitability profile
• All “price-matching or lowing” of American Standard Heating and Air Conditioning products in Shims requires approval from the HVAC department in Golden Ring
• Accurately process customer transactions such as orders, quotes, system AHRI match-ups and/or returns
• Provide accurate information regarding availability of in-stock items
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery
• When placing Special Orders, conform to policy as stated in Employee Handbook
• Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints
• Fill requests for catalogs, information or samples
• Setup and maintain customer files
• Communicate to the purchasing department unexpected increases or decreases in demand for products
• Adhere to the rules and regulations as set forth in the Employee Handbook
• Other duties as assigned
  

Qualifications

Qualifications

• Minimum 2-3 years sales experience preferred.
• A minimum of basic HVAC knowledge is required
• Strong customer service and/or problem-solving skills
• Results oriented and willing to be accountable for results
• Good written and oral communication skills
• Ability to organize and manage multiple priorities
• Available to work weekday or weekend overtime as required
• Available Benefits
  
  

You will be eligible to participate in the Company’s benefits program on first of the month after 45 days of employment. This includes medical, dental, vision, short term disability, long term disability, life insurance, Flexible Spending Account (FSA) and 401(k) Plan. The medical, dental, and vision plans are offered for employees and their families.