What are the responsibilities and job description for the Division Director of Clinical Services/Administrator position at Northeast Arc?
Northeast Arc is seeking a dedicated and experienced Division Director of Clinical Services/Administrator to lead our Clinical Services Division!
Job Summary: Appointed by the Board of Directors as delegated to the Clerk (non-voting Board member) and Chief Operating Officer – to serve as the Home Health Agency Administrator. Oversees the day-to-day clinical operations to ensure safe, high-quality patient care and compliance with all applicable federal, state, and accreditation standards, including CMS Conditions of Participation, regulatory requirements, contractual obligations, and policy development and implementation. Works closely and in support of the executive team, and as a member of the senior leadership team.
Major Responsibilities
BA/BS degree required. Registered Nurse in the state of Massachusetts. Minimum of 8–10 years of relevant professional experience in providing clinical home health care.
Skills, Knowledge And Abilities
This role requires extensive experience working in program design and budget development. The ideal candidate will demonstrate a superior ability to develop innovative solutions, take initiative, and make key contributions. Strong negotiation skills are essential, particularly in working with Commonwealth and private contracts. The position demands exceptional interpersonal, organizational, and problem-solving abilities, with a proven track record of working effectively both independently and collaboratively. Strategic and planning skills are critical, including the capacity to think tactically on both organizational and systemic levels over multi-year horizons. The candidate must maintain licensing standards as outlined by funding agencies and possess the ability to liaise with a variety of funding sources, families, and interagency partners. Proficiency in Microsoft Office products, EHR systems, and databases is required.
Physical Demands
Requires someone to sit for long periods of time, talk on the phone and enter information into the computer for at least 70% of their day. Infrequent light physical effort required.
Work Environment
Work performed in an office environment.
Schedule
8:00am-4:00pm Monday-Friday
Annual Salary Range
135,000-145,000
Job Summary: Appointed by the Board of Directors as delegated to the Clerk (non-voting Board member) and Chief Operating Officer – to serve as the Home Health Agency Administrator. Oversees the day-to-day clinical operations to ensure safe, high-quality patient care and compliance with all applicable federal, state, and accreditation standards, including CMS Conditions of Participation, regulatory requirements, contractual obligations, and policy development and implementation. Works closely and in support of the executive team, and as a member of the senior leadership team.
Major Responsibilities
- Accounts for all financial planning, budget development and monitoring of expenses for the Clinical Services program.
- Explores, develops, designs and implements innovative program development and expansion. Identifies potential new revenue sources. Contributes to the growth of the organization on an ongoing basis.
- Establishes strategic direction for division, establishes measurable goals and holds self and team accountable to the attainment of those goals.
- Oversees staff development; continually assesses effectiveness of workforce, and establishes appropriate staffing patterns, skill sets and qualifications to ensure high standards of service. Collaborates with human resources to ensure all applicable state, federal and agency hiring and separation from employment regulations, practices and policies are followed. Leads recruiting, training, and retention efforts - developing a highly motivated, skilled and effective team. Provides final approval for all hiring and separation from employment within the Clinical Services division.
- Acts as an active member of the Senior Leadership team and Joint Agency Management team (JAMM), facilitates, and participates fully in divisional and agency strategic planning and management.
- Serves as the primary contact during audits, investigations and external reviews. Leads preparation and response efforts for accreditation, licensing and certification surveys.
- Ensures a Clinical Manager is available during all operating hours (24/7/365) and provide emergency support as needed.
- Other duties and projects as assigned.
BA/BS degree required. Registered Nurse in the state of Massachusetts. Minimum of 8–10 years of relevant professional experience in providing clinical home health care.
Skills, Knowledge And Abilities
This role requires extensive experience working in program design and budget development. The ideal candidate will demonstrate a superior ability to develop innovative solutions, take initiative, and make key contributions. Strong negotiation skills are essential, particularly in working with Commonwealth and private contracts. The position demands exceptional interpersonal, organizational, and problem-solving abilities, with a proven track record of working effectively both independently and collaboratively. Strategic and planning skills are critical, including the capacity to think tactically on both organizational and systemic levels over multi-year horizons. The candidate must maintain licensing standards as outlined by funding agencies and possess the ability to liaise with a variety of funding sources, families, and interagency partners. Proficiency in Microsoft Office products, EHR systems, and databases is required.
Physical Demands
Requires someone to sit for long periods of time, talk on the phone and enter information into the computer for at least 70% of their day. Infrequent light physical effort required.
Work Environment
Work performed in an office environment.
Schedule
8:00am-4:00pm Monday-Friday
Annual Salary Range
135,000-145,000
Salary : $135,000 - $145,000
