Care Coordinator-CTI

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Job Title: Critical Time Intervention (CTI) Care Coordinator

Do you have a passion for helping others and want a career where you can make a difference? Then join our NTBHA team. We have proved to be a strong, self-sufficient and enduring foundation within our community. We are committed to connecting and serving our clients where they live. 

Position’s Role Summary:

North Texas Behavioral Health Authority (NTBHA), based in Dallas is responsible for developing a collaborative system of care for children, adolescents and adults with severe mental illness and other serious emotional disturbances, as well as those experiencing a substance use disorder. This position’s actions and work must align with NTBHA values and goals, regulations, and policies and procedures, and meet all documentation standards and regulatory requirements.

The position requires excellent organizational and clinical skills to work with various components of the DOJ Critical Time Intervention (CTI) Team. This position assists in connecting referrals to the program in providing community jail release follow-up and engagement, post-hospital discharge follow-up and engagement, and coordinating appropriate behavioral health services responses.

The position provides community-based services to individuals experiencing critical transitions who have been referred to the CTI program. The Care Coordinator engages those individuals in intensive case management over a nine-month time frame. They are responsible for a small caseload of individuals, facilitating services through the CTI phases before program discharge. They work closely and collaboratively with community mental health agencies, mental health courts, county jails, and other relevant community services personnel regarding individuals in care to develop effective responses to individual’s unique needs.

Travel is required as part of this role’s duties. Travel can vary from 20% to 100% per day. This would include all counties within NTBHA Catchment area (Dallas, Ellis, Hunt, Kaufman, Navarro & Rockwall Counties).

This role may be required to use a fleet vehicle and/or a personal vehicle for business needs. This may include, but not limited to field & home visits, offsite meetings, co-located sites and/or pick up items for business needs, etc. If your program requires transport of individuals, this would only be allowed with a company vehicle and approval from management.

This position is classified as exempt and requires flexibility in scheduling to meet organizational needs, including adjusting work hours as necessary to ensure job responsibilities are completed.

Qualifications Required:

• Bachelor’s degree in psychology, social work, or a related behavioral health field.
• Minimum of two years of experience in community mental health.
• Experience in telephone or field crisis response teams is preferred.
• Experience in providing psychosocial education, skills training, or assessments, particularly with the target population.
• Experience with participating in a treatment team that develops and monitors treatment plans for persons with severe persistent mental illness and substance use disorders.
• Knowledge of the Texas crisis response requirements.
• Possess and maintain a valid driver’s license.
• Experience in providing services to individuals with substance use diagnoses.
• LCDC preferred.

Job Duties, Responsibilities, and Skills:

• Use NTBHA’s approved curriculum and assessments with clients.
• Assist clients while they are in crisis in accessing appropriate mental health services.
• Make accurate and effective assessments and recommendations regarding the client’s mental health needs.
• Develop and maintain rapport with persons in crisis using modalities such as the CTI Model, Motivational Interviewing, and other relevant and appropriate methods in order to communicate and relate with callers in order to resolve crises.
• Bilingual ability preferred but not required.
• Must be able to work on and have knowledge of a PC (personal computer).
• Advanced Microsoft Office Suite skills - Outlook, Word, Excel, PowerPoint, etc., with an ability to become familiar with company-specific programs and software.
• Duties and projects may be assigned or changed to meet business needs.

We are responsible for developing a collaborative system of care for individuals in crisis in the NTBHA service area. We are focused on trauma-informed, resilience-oriented care in all services provided.

Benefits: 

• 457(b) 

• Paid time off 

• Health, Dental and Vision insurance 

• Health savings account 

• Flexible spending account 

• Tuition reimbursement 

Salary : $55,000 - $60,000