What are the responsibilities and job description for the Center Supervisor position at North Country Community Mental Health?
Serving six counties in Northern Michigan, North Country Community Mental Health is a public behavioral health organization committed to improving the quality of life for people with mental illness and/or developmental disabilities in our communities. If you’re interested in joining a welcoming team and creating a rewarding career with excellent benefit package, visit our website to submit your application: http://www.norcocmh.org/careers/ *
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JOB TITLE: Center Supervisor
LOCATION: Petoskey, MI 49770
REPORTS TO: Director of Clinical Services
STATUS: Full-Time, Non-Union, Exempt
HYBRID ELIGIBLE: No
STARTING WAGE RANGE: $76,667 - 80,504 per year
Generous benefit package, including:
- No cost health, dental and vision insurance option
- 14.2% employer paid retirement plan contribution
- Vacation, sick and personal time
- Employer paid disability and life insurance
- Tuition reimbursement programs
QUALIFICATIONS:
Education: Minimum of an MSW, MS, MA, in related field from an accredited college or university. Must be licensed as a mental health professional.
Experience: Possess four years of experience working in mental health services with two years of supervisory experience.
Other: Ability to communicate clearly, verbally and in writing. Lived experiences with behavioral health issues are valued.
SUMMARY OF RESPONSIBILITIES:
The Center Supervisor ensures quality community-based outpatient services are provided to the county in which the center is located. The Center Supervisor supervises all clinical, supports coordination, family support, community living support and clerical staff in their county. The Center Supervisor is also responsible for creating and maintaining community human services coordination and planning; and community relations. This position serves adults and children with severe and persistent mental illness or an intellectual or other disability with or without a co-occurring substance use disorder according to a Plan of Service. The Center Supervisor is the face of North Country Community Mental Health to the community.
ESSENTIAL JOB FUNCTIONS:
- Supervises Center clinical, Supports Coordination, Family Support, Community Living Support and clerical staff.
- Chairs daily morning clinical huddles.
- Provides mental health treatment including person-centered plan development and therapeutic interventions as needed.
- Provides initial assessments, diagnostic consultations and emergency evaluations as needed.
- Reviews and oversees clinical case records and record retention systems.
- Conducts utilization reviews with clinical staff.
- Provides mental health case consultations for other health and social service agencies.
- Develops referral sources and initiates referrals to other community resources.
- Oversees interactions between the mental health, substance abuse, and criminal justice systems.
- Ensure appropriate consultation with, and use of, psychiatric services.
- Oversees outpatient crisis intervention and may participate in the rotation of emergency service coverage.
- Submits accurate statistical data and other reports as required.
- Attends in-service training, conference, and meetings.
- Develops and conduct in-service training for agency staff as requested.
- Expertise in clinical documentation, service activity reporting, agency policy, agency procedure and Medicaid requirements.
- Monitors and maintains quality services.
- Actively participates as a member of the team and helps others when needed.
- Participates on committees when appropriate.
- Performs other related duties as assigned by the Chief Clinical Officer.
PHYSICAL REQUIREMENTS:
Ability to walk, bend, stand, sit, lift up to 25 pounds with or without assistance, stretch/reach, hear, see, hand/finger dexterity and drive a vehicle. Position requires physical ability to complete and maintain certification in de-escalation techniques which will be a training class provided to the job incumbent. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions in accordance with applicable laws.
OTHER JOB SPECIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES):
- Strong interpersonal skills; ability to communicate and manage well at all levels of the organization, e.g. board, management, funders, contractors.
- Strong problem solving and creative skills; ability to exercise sound judgment and make decisions based on accurate and timely analyses.
- Skilled in developing comprehensive reports.
- Skilled in planning, organizing, prioritizing, delegating and supervising.
- High level of integrity and dependability; is results-oriented.
- Knowledge of fiscal management and human resource management techniques.
- Knowledge of governmental regulations and compliance requirements.
- Ability to anticipate and react calmly in emergency situations.
- Proficient with Microsoft Office, especially Outlook, Word and Excel.
- Participates in professional development activities to keep current with trends and practices in healthcare administration.
- Maintains appropriate professional image; able to maintain composure and effectiveness under pressure and in changing conditions; able to accept feedback as it relates to job performance and responsibilities
OTHER REQUIREMENTS:
- Promote good morale within the work environment.
- Ability to communicate clearly, verbally and in writing.
- Must have own phone and internet for communication, reliable access to messages, and multi-factoring capabilities.
- Have reliable transportation and be able to drive a company vehicle. Must also possess a valid Michigan driver's license and have a satisfactory driving record.
- Ability to work a flexible schedule based upon client needs.
- Ability to work within guidelines of the code of conduct, regulatory compliance plan and personnel policies.
- Supports a philosophy of service delivery that is recovery-based, person-centered and culturally competent.
- Maintains confidentiality with regard to all consumer data.
- Must be current in all applicable trainings; provided by NCCMH.
- Develop and utilize a working knowledge of employer incentives for hiring MI consumers, ADA regulation regarding job accommodation, Social Security Work Incentives, and relevant labor law.
- Maintain good relations with contract agencies and community employers and constructively represent NCCMH in the community as SEP liaison as assigned by supervisors.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $76,667 - $80,504