What are the responsibilities and job description for the Service Coordinator position at North Carolina Trailer Sales?
The #1 Rated Dealer in The Carolina’s!
What we do: We provide retail trailer sales, service and parts to residential and commercial customers.
Why we do it: Our purpose is to thrive together with our teams, customers, partners and community
? Teams: Support impactful moments in each others lives
? Customers: Be their trailer solution
How we do it: We hire, train, make decisions, hold each other accountable and form habits from our values.
Our Current Mission: By the end of 2030 we will accomplish:
? Operate 6 dealership Locations
? Highest rated trailer dealership in every market we serve
Requirements:
Image & Video Service Coordinator
Job Description
Reports to: Sales & Finance Manager
Overview: Are you a go-getter who can snap a clean photo and answer phones like a pro? NC Trailers is hiring a full time Image & Video Service Coordinator to support both our marketing efforts and help answer customer phone calls. This role is split between capturing high-quality product content for trailers, truck beds, and parts — and answering inbound calls to connect our customers with the information or team member they are looking for.
If you’ve got grit, hustle, and a sharp eye — and you believe in going the extra mile — this job might be for you.
Key Responsibilities:
Product Photography & Videography
? Capture photos and videos of trailers, truck beds, accessories, and service jobs.
? Edit and upload media to product listings, website, and social media platforms.
? Keep a clean, labeled digital photo library for marketing and sales use.
? Identify products missing images and update listings accordingly.
? Create engaging social content — images, reels, and short-form video clips.
Customer Service Associate
? Answer phones in a professional and helpful tone.
? Route calls to the correct team member or department.
? Help customers with basic info: hours, services, inventory, and directions.
? Log and email messages from vendors and suppliers to the right people.
? Keep the customer-facing area clean, organized, and fully stocked (coffee, cups, etc.)
? Support team communication and process improvement efforts.
Requirements:
Skills & Experience
? Comfortable talking to customers on the phone and in-person.
? Able to stay calm and kind with upset or frustrated callers.
? Basic computer skills: email, spreadsheets, file organization.
? Familiar with social media platforms (Instagram, Facebook).
? Basic photo/video editing skills or willingness to learn.
Physical Requirements
? Walk our 6 acre gravel lot, including hills, in hot and cold weather.
? Lift and open trailer gates/ramps (up to 40 lbs)
? Work both indoors and outdoors in heat and cold.
Licensing
? Must have NC Dealer License or be willing to obtain it.
What it takes to succeed at NC Trailers:
? Stay Active – No waiting around. Jump in and make things happen!
? Stay Tuff – Push through when things get hard.
? Be the Solution – Fix problems. Don’t pass the buck.
? Grow – Learn something new every day.
Preferred But Not Required:
? Photography experience including audio and lighting setup.
? Customer service or receptionist experience.
? Phone system knowledge (transferring calls, taking messages).
? Prior content creation experience or social media management.
? Video editing or reel creation experience
Results Matter:
? Task completion and organization.
? Quality of content captured and performance of social media content.
? Phone professionalism and call handling.
? Living out our Core Values in action.
Store Hours: Monday - Friday: 9:00-5:30, Saturday: 9:00-2:00
Work Hours: Assigned to work 2-4 days per week M-S.
Ready to Join a Winning Team?
NC Trailers has helped over 10,000 customers since 1996. We're growing fast — and we’re building a team that works hard, helps each other, and doesn’t mind a little mud on their boots. If you’ve got hustle, heart, and a good eye behind the lens, we want to hear from you.