What are the responsibilities and job description for the Director of Enrollment Systems and Operations position at North Carolina State University?

Posting Information

Posting Number	PG194592EP
Internal Recruitment	No
Working Title	Director of Enrollment Systems and Operations
Anticipated Hiring Range	$105,000 - $110,000
Work Schedule	8:00am - 5:00pm, M-F (some overtime , after hours, or weekend work may be required)
Job Location	Raleigh, NC
Department	Registration And Records
About the Department	The mission of the Division of Enrollment Management and Services is to support and enhance the total educational experience (recruitment, retention, and graduation) of NC State University students through a commitment to quality service that is responsive to the needs of faculty, staff, administrators, and students. The Division seeks to attract and enroll a broad and well-rounded class of new and transfer undergraduate students with outstanding ability and potential, and subsequently to improve retention and graduation in alignment with the goals of the University.
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	Provides leadership, strategy and oversight of enrollment systems, operations, IT support, data management and security across the Division of Enrollment Management and Services, which includes Undergraduate Admissions, Scholarships and Financial Aid, Registration and Records, Parent and Family Services, and the Joyner Visitor Center. Scope of systems includes, but is not limited to the Student Information System (SIS); scholarship software; imaging technologies; CRM; and communication technologies. The Director will serve in the following capacities: Systems Monitor EMAS systems to ensure that they are current and compliant with University, federal and state regulations and consistently applied across the division and the University. Oversee the project management of system upgrades/implementations by establishing specs, scope, teams, timelines and deliverables. Utilize reporting/assessment data to determine project needs and priority level. Serve on OIT's SIS Steering Team that is responsible for reviewing business and technology changes that impact the enterprise Student Information Systems, assessing the impacts, and providing guidance or recommendations regarding the changes. Operations Provide counsel on the review, revision, and development of practices and policies pertaining to enrollment operations. Responsible for coordinating the communication and training of internal/external stakeholders on updates/changes/new practices and policies. As a key advocate for the people who use EMAS's technology services and the staff who support those services, collaborate with EMAS leaders to evaluate the needs of the division and university community to develop sustainable, scalable support processes to meet those needs. Ensure continuous quality assessment and improvement of processes. Represent EMAS on key University Task Force's and Committees focused on University strategic planning, business continuity, assessment, emergency response, policies and procedures. IT Support Oversee the purchasing and allocation of the division's IT resources. Ensure the division follows the university IT security requirements. Maintain and build strong communication and efficiency among EMAS's Technical Support positions. Adhere to University's best practices in the field of IT and foster continuous improvement in EMAS's technology and services. Data Management Ensure data governance, accuracy, and compliance through the development of efficient and effective processes and systems for collection, storage, and update of EMAS data. Security Oversee the security setup and management for all EMAS systems. Develop processes to maintain and update vital set-up tables that support access to critical functions in admissions, student records and financial aid. Coordinate necessary security changes during major organizational changes within colleges, departments, and University administrative offices. Utilize queries and sql to assist with maintenance and changes to security/access.
Other Responsibilities	Identify new and emerging areas in Enrollment systems and operations. Research, recommend, and discuss relevant initiatives to bring to the EMAS leadership team. Improve the effectiveness of EMAS's Systems and Operations team through continuous evaluation and assessment of processes and outcomes.

Qualifications

Minimum Education and Experience	Master's degree OR Bachelor's degree with 3-5 years of relevant experience OR An equivalent combination of education, training and relevant experience may be substituted for the advanced degree on an exceptional basis.
Other Required Qualifications	Excellent written, oral, and interpersonal skills. Ability to build collaborative partnerships with leaders, campus partners, and external constituents. Strong facilitation, management, project management, and negotiation skills. Ability to work in a fast-paced environment; handle stress, changing priorities and multiple projects with competing interests for time. Ability to provide solutions for technical and organizational issues and challenges in a large complex environment. Strong leadership skills with the ability to attract, motivate, mentor, and develop a high performing work team and foster a varied and welcoming work environment. Experience with PeopleSoft Query, SAS and/or SQL. Previous supervisory and project management experience.
Preferred Qualifications	Familiarity of enrollment management operations (admissions, registrar, scholarships and financial aid) Familiarity with enrollment management systems (PeopleSoft or related student information systems, Reporting tools, Client Relationship Management tool such as Slate, etc.) Working knowledge of NC State data governance, security, academic structure and campus infrastructure, protocols, policies and procedures.
Required License(s) or Certification(s)	N/A
Valid NC Driver's License required	No
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	04/10/2026
Anticipated Close Date	Open Until Filled
Special Instructions to Applicants	Along with your completed application, please include a resume and cover letter.

Position Details

Position Number	00001649
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Department ID	320201 - Registration And Records
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

Salary : $105,000 - $110,000

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