Lead Regional Account Manager Aftermarket

Join Norican Group – Where Innovation Meets Excellence

About Us

Norican Group is the proud home to five leading, globally operating brands: DISA, StrikoWestofen, Wheelabrator, Monitizer, and Simpson, all supported by our dedicated Norican digital data engineers. As one strong global partner, we serve our customers better, faster, and more efficiently, providing them with access to all we have to offer. From melting, dosing, and molding through to surface preparation, we provide solutions to solve our customers’ challenges.

Why Join Us?

• Global Network: Be part of a global network of engineering expertise, manufacturing capacity, and service support.
• Innovation: Work with the latest knowledge and know-how to keep our customers performing at their best.
• Sustainability: We lead for sustainability, ensuring the company’s long-term success and viability by innovating in all that we do.
• Diversity & Teamwork: Embrace and build on diversity and teamwork. Our differences make us strong, and we value diverse voices and perspectives.
• Commitment: Deliver on commitments to all stakeholders, increasing profit and sustainability for our customers, creating a safe and enjoyable working environment, and treating suppliers fairly.
• Employee Development: Develop your potential and excellence. We invest in and grow your capabilities, giving you confidence and trust to make changes, and rewarding achievers and learners.
  
  

Benefits

• Competitive health insurance options
• Employer paid Short-Term and Long-Term Disability coverage
• Employer paid life insurance
• Employer paid critical illness and accidental coverage
• 401k with employer match
• Paid vacation and sick time
• Paid holidays
• Annual bonus opportunity
  
  

Position Purpose

This role serves as the primary commercial owner for corporate, multi-site, and strategic aftermarket customers, ensuring consistent account strategy, executive engagement, and cross-site coordination across Norican brands. Success in this role requires a balance of hands-on customer leadership, disciplined sales execution, achievement and overperformance of sales targets, KPI ownership, and people development, with strong cross-functional collaboration across Service, Engineering, Project Management, Supply Chain, Finance, and OEM Sales.

Job Functions

• Acquire new customers (conquest accounts) and expand share of wallet.
• Develop and execute strategic account plans for top-tier customers, including penetration, retention, and share-of-wallet growth.
• Personally engage with senior customer stakeholders, from plant leadership through C-suite.
• Develop, manage, and report on KPIs related to the Aftermarket OS Sales team.
• Supervise team by managing activities, resources, and responsibilities in conformance with established policies, practices, and procedures.
• Mentor team members on consultative selling and value-based positioning.
• Lead executive-level customer meetings and commercial negotiations.
• Establish visit cadence and coverage models for regional and corporate accounts.
• Ensure CRM data accuracy for accounts, equipment, opportunities, and sales activities.
• Provide consolidated weekly activity reports, forecasts, and customer insights.
• Support solution-based proposal development for complex, multi-site customers.
• Mentor team members on consultative selling and value-based positioning.
• Ensure accurate pipeline management and forecasting across the team.
• Establish and enforce consistent sales processes, forecasting rigor, and CRM standards.
• Organize and plan daily sales activities and visits to ensure comprehensive territory coverage.
• Utilize CRM systems to track customer engagement, sales activities, and revenue targets.
• Collect and analyze customer feedback to improve product offerings and service delivery.
• Effectively communicate with assigned inside sales representative, engineering, applications, service technicians, other Norican brand representatives in daily and long-term strategic plan to grow the business.
• Understand customer needs and market dynamics to effectively position products and services.
• Gather and maintain information about the customers, prospects and equipment within the territory in the company CRM system including any required tasks as assigned.
• Provide weekly activity reports, weekly itineraries, on-time submittal of expense reports, prepare and achieve regular territory forecasts.
• Conduct regular customer visits, both in-person and virtually, to assess needs and provide support.
• Present machine upgrade and parts replacement proposals that are solution-based for clients from all levels (C-suite to machine operators.)
  
  

Qualifications & Experience

• Educational Background: A bachelor's degree is preferred or comparable work experience in related field.
• Experience: 7 years’ experience in industrial B2B sales or aftermarket sales experience preferred. Demonstrated success managing strategic, corporate, or multi-site customer accounts.
• Technical Skills: Proficiency in Microsoft Office, CRM required with AX preferred; Valid Driver's License with good driving record.
  
  

Applicants must be authorized to work for any employer in the U.S. Norican Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law. Our policies and practices are designed to ensure that all qualified applicants receive fair consideration for employment and that employees are treated equitably in all aspects of their employment. We comply with all applicable federal, state, and local laws governing non-discrimination in employment.