Director, Operations

• Lead the strategy, planning, and execution for all home venues across Bay Area and Sacramento markets 
• Oversee venue buildout in partnership with Marketing, including branding, signage, fan flow, back-of-house operations, and infrastructure 
• Serve as the primary liaison with venue partners, operators, and facility staff 
• Ensure all venues meet league, team, broadcast, and safety standards

• Oversee end-to-end execution of all games, events, and team activations from an operations and logistics framework
• Develop and manage contracts, staffing plans, and operational timelines 
• Ensure seamless coordination across game day functions including security, guest services, production, and team operations 
• Partner with Marketing to bring game presentation and fan experience to life 

• Lead all logistics planning including team travel, equipment, shipping, and scheduling 
• Oversee vendor management including sourcing, contracting, and execution 
• Build and implement scalable systems and processes to support team growth 

• Partner closely with Marketing, Partnerships, Ticketing, and Merchandise teams to execute integrated initiatives 
• Ensure operational readiness for sponsorship activations, premium experiences, and fan engagement efforts 
• Support revenue-driving initiatives through operational excellence 

• Develop and manage operational budgets, timelines, and resources 
• Build and maintain documentation, policies, and standard operating procedures 
• Oversee inventory management, warehouse operations, and distribution logistics 
• Ensure compliance with league, local, and safety regulations 

• Recruit, train, and manage game day staff, vendors, and volunteers 
• Partner with venues to ensure every fan touchpoint - from parking and ushers to guest services, food service and merchandise – delivers a consistent, on-brand experience
• Build and lead a high-performing operations team 
• Develop staffing models and workforce plans to support all events and initiatives 

• Lead, mentor, and develop direct reports within the operations functions
• Foster a culture of accountability, collaboration, and problem-solving 
• Manage external partners, contractors, and agencies as needed 

• A highly organized individual who thrives in complex, fast-moving environments 
• Strong leader and people manager with a proven ability to build and develop high-performing teams, collaborative teams
• Proactive problem solver who anticipates challenges and delivers solutions
• Detail-oriented with the ability to manage multiple workstreams simultaneously 
• Energized by building systems, processes, and experiences from the ground up 
• Hands-on and adaptable – with a willingness to take on tasks of any size to support team success  

• Bachelor’s degree in Business, Sport Management, Operations, or related field 
• 7–10 years of experience in operations, preferably in sports, live events, or entertainment 
• Proven experience leading and managing teams 
• Strong background in event and/or venue operations 
• Work experience and knowledge of professional volleyball equipment, rules and regulations to ensure team is compliant with MLV league
• Experience managing vendors, logistics, and cross-functional initiatives 
• Demonstrated ability to develop and implement scalable processes and systems 
• Excellent communication, organizational, and project management skills 
• Ability to work nights, weekends, and holidays as required by event schedules 

• Ability to sit, stand and utilize a computer for extended periods of time
• Communicate via phone and email with a variety of individuals
• Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
• Physically navigate stairs and catwalks event facilities during work hours and events with or without accommodation
• Ability to work extended hours including nights, weekends, holidays (all with advance notice)
• May be required to travel to other team / venue locations  
• May be required to attend conference, events, and training sessions within Northern California or in- or out-of-state locations

• The opportunity to build the operational foundation of a professional sports franchise from day one 
• A best-in-class live experience driven by precision, innovation, and execution 
• A leadership role with direct impact on how the organization functions and scales 
• The chance to create a seamless, high-performing environment for athletes, fans, and partners 
• A rare opportunity to shape every aspect of operations, from venue to game day to long-term infrastructure 

• Competitive compensation
• Medical/Dental/Vision
• 401K (pre-tax and Roth options)
• An inclusive culture which values diversity of background and a passion to build a leading front office team
• Potential for flexible scheduling and remote opportunities

Salary : $65 - $75