Director of Operations

WHATS THE ROLE

The Director of Operations owns iEnet’s revenue stream from P.O. through delivered project, to recognized revenue. This is a hands-on, technical leadership role: deep enough in the work to engage substantively with engineers, integrators, and customers, and senior enough to speak for the business when the CEO isn’t in the room.

You’ll run operations as a program, not a collection of projects, decisions made and owned quickly, teams empowered to do the same. You’ll be as invested in growing the business as the CEO and the sales leader.

YOUR PRIMARY RESPONSIBILITIES

Operational Leadership

• Oversee project management, program management, and engineering with a focus on protecting and growing both top and bottom line.
• Stay engaged across every project, attending kickoffs and spending time at key customer job sites to support the team and reinforce customer relationships.
• Own team structure and hiring, building the operations team needed to support growth in a non-compartmentalized environment.
• Run operations programmatically, standing cross-functional project reviews that include PM, engineering, sales, and fulfillment, with the expectation that every project ships with a documented feedback loop that strengthens the team and the next opportunity.
• Lead and develop the operations organization: Program Managers, Project Managers, Engineering Manager, and engineering staff, with a clear distinction between program-level customer stewardship and tactical project execution.

Financial Oversight

• Manage to the operational budget with full accountability for margin, cost efficiency, and revenue realization.
• Partner with finance on forecasting, resource planning, and investment decisions; report regularly to executive leadership on the metrics that drive revenue and growth.

Continuous Improvement

• Drive continuous improvement across operations, specifically cycle time, customer experience, and margin.
• Introduce tools, technologies, and workflows that reduce manual effort, improve data visibility, and accelerate commercial decision making.

Revenue & Sales Growth

• Partner with sales and executive leadership to evolve revenue strategies across target verticals, including critical infrastructure and transportation.
• Stay closely connected to pipeline, deals, and customer commitments; own the operational levers that move deals to closed revenue with high customer satisfaction.
• Convert strategic accounts into program-level relationships, white-glove customer stewardship, custom reporting, business and project reviews and use that model to grow recurring revenue with the customers who can scale with us.

QUALIFICATIONS

• 15 years of experience in security or complex technology integration, including 10 years of progressive operations or business leadership in a senior role tied to revenue outcomes.
• Proven experience leading operations in a fast-growing organization, ideally one scaling from $10M to $50M and beyond.
• Deep technical knowledge of networking, physical security, or critical infrastructure solutions, with the ability to engage substantively with engineers, integrators, and customers.
• Solid command of project management in complex, project-driven environments.
• Commanding customer presence and service mindset, approachable, credible, and effective in front of customers at both the executive and project delivery levels.
• Strong financial acumen with experience managing budgets, margins, and P&L.
• Willingness to be in the field: job sites, project kickoffs, and in front of customers.
• Sales-minded operator. Fundamentally aligned with revenue and growth; treats operations as a lever for winning and keeping business, not a cost center.

ADDITIONAL INFORMATION

• Location: Flexible, with willingness to travel to Wilsonville, OR at least monthly.
• Reports to: CEO
• Job type: Full-Time