Patient Care Coordinator Supervisor

Title: Noran Neurological Clinic- Patient Care Coordinator Supervisor

Reports to: Clinical Manager

Location:  On-site position working a minimum of 3 days per week, based at the Blaine clinic with regular rotation to all Noran Clinic locations

Position Description:  

• Supervise and oversee operations of the onsite Patient Care Services and serve as a resource for providers, Patient Care Coordinator leads, Patient Care Coordinator team members, Patient Services team members, and patients for concerns and questions related to the Clinical Department. 

Key Skills

• Proficiency in managing multiple projects simultaneously.
• Ability to triage and prioritize provider, patient, and team member requests.
• Knowledge and competency in conflict de-escalation.
• Strong written and verbal skills.
• Demonstrated leadership qualities.
• Sound judgment and decision-making ability
• Situational awareness, close monitoring, problem solving, and critical thinking.

Major Areas of Responsibility:

• Manage production and performance of onsite Patient Care Team Members, complete annual reviews and provide performance feedback.
• Maintain and update weekly Patient Care Coordinator team member schedules to ensure adequate coverage for all locations.
• Collaborate with clinical leadership team; supervisors, leads and director.
• Timecard management for Patient Care Coordinators
• Address and resolve day-to-day operational and procedural concerns.
• Assure provider’s needs are met, are supported and that clinic operations enhance provider efficiency. 
• Participate in recruitment, hiring, and training of Patient Care Coordinator employees.
• Serve as primary point of contact with building management and third-party vendors to ensure building services are operational and all inventory and product needs are met.
• Engage in interdepartmental meetings and participate in the implementation of clinic-wide protocols and procedures.
• Follow all documentation requirements in compliance with confidentiality and privacy regulations. 

Primary Accountabilities:

• Reinforce and abide by our clinic’s core values of integrity, respect, and trust.  Ensure direct reports abide by the same core values. 
• Ensure the highest level of compassionate patient-centered care is provided to our patients.
• Professionally represent the organization and strengthen communication and relationships with key associations by assisting and/or guiding in escalated situations.

Also eligible for the following benefits:

• Medical, Dental, and Vision
• Life Insurance and Long-term Disability
• Retirement Savings Plans
• Paid Time Off