What are the responsibilities and job description for the Patient Care Coordinator position at Otto Bock Patient Care, LLC?
Summary Statement
For many years, Carolina Orthotics & Prosthetics has provided the highest quality care to patients and we continue to do so by ways of improving our level of service. In 2021, Carolina Orthotics & Prosthetics joined Ottobock Patient Care and rebranded as Carolina Ottobock.care. We have a shared vision to advance innovation, improve access to care, and most importantly deliver the best possible patient care experiences.
We are currently seeking a Patient Care Coordinator at our busy Columbia, SC location. Our Patient Care Coordinators play a pivotal role in ensuring the efficiency, dependability, and comfort of our clinics.The ideal candidate is a proactive self-starter with strong multitasking skills and the ability to manage a high-volume workload effectively.
Duties & Responsibilities
- Provide administrative support of the front desk by answering telephones, taking messages, routing calls or notifying appropriate individuals, printing and posting schedules, checking/sending faxes, assisting with developing/modifying patient appointments, maintaining/reconciling patient information in computer system, and performing quality control audits of records.
- Coordinate patient communications for scheduling and appointment reminders, financial responsibility discussions, procurement of medical documentation from their referral source through direct, phone communication, fax and/or email as appropriate.
- Assist in managing the Work in Process (WIP) daily in collaboration with the Clinicians and maintain all case documentation in OPIE in compliance with best practices established by the company.
- Help secure insurance authorizations for patient cases, financial responsibility and medical documentation requirements.
- Maintain a clean office work environment including coordination of all office supplies.
- Accept patient payments, including cash payments, if applicable.
- Perform shipping and receiving of products for device procurement and delivery as needed.
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
- Create and maintain reporting as needed.
- Ensure customers receive the best service possible and concerns are satisfactorily resolved.
- Perform other duties as assigned.
Qualifications
- Ability to manage several tasks in a fast-paced environment.
- Customer service experience.
- Experience with medical terminology preferred.
- Proficient in MS Office and databases.
- Outstanding communication and interpersonal skills.
- Strong organizational skills.
- High school diploma or equivalent.
- 2 years of office administrative experience, preferably in a medical/dental/therapy office.
- Knowledge of Medicare, Medicaid preferred.
Benefits
- Medical
- Vision
- Dental
- Health savings accounts with employer contribution
- Flexible spending account options
- Company-paid life insurance policy
- Generous Paid time off
- Company holidays
- Floating holidays
- 100% company-paid short & long-term disability
- 401k match up to 3.5%
- DailyPay by ADP
Diversity at Ottobock
We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.
Your future at Ottobock
Ottobock’s products and services combine over 100 years of tradition with outstanding innovation in the fields of prosthetics, neuro-orthotics, and exoskeletons. Ottobock develops innovative fitting solutions for people with limited mobility and is driving the digitalisation of the industry. Founded in Berlin in 1919, the company has business activities in 45 countries with nearly 9,300 employees worldwide and operates the largest international patient care network with around 400 patient care clinics. Ottobock’s mission of improving freedom of movement, quality of life and independence is deeply rooted in the company's DNA, as is its social commitment: Ottobock has been a partner and supporter of the Paralympics since 1988.
Apply now! Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.
Please only apply via our online job portal at jobs.ottobock.com. Please quote the Job-ID for the position in question, and also state your earliest starting date and salary requirements. We look forward to receiving your application!
Nearest Major Market: Columbia
Nearest Secondary Market: South Carolina