What are the responsibilities and job description for the Rental Manager position at Noovo?
About Noovo
Noovo builds premium Class B camper vans. Our LA Boutique is the flagship location for an immersive "try before you buy" experience combining a showroom, rental program, and community hub for the van life and outdoor adventure crowd.
The Role
You'll own the end-to-end rental operation at the LA Boutique. From first customer inquiry to post-trip follow-up. You're the person who makes renters feel confident, keeps the vans in perfect condition, and turns a great rental experience into a sale.
This is a hands-on, customer-facing role. You'll be on the floor, in the vans, and on the phone. Details matter here. Every van prep, every handoff, every check-in follows a defined process. It suits someone who takes pride in doing things right, is comfortable working across digital tools, and loves the outdoors.
Responsibilities
Platform & Reservations
Must-have
Noovo builds premium Class B camper vans. Our LA Boutique is the flagship location for an immersive "try before you buy" experience combining a showroom, rental program, and community hub for the van life and outdoor adventure crowd.
The Role
You'll own the end-to-end rental operation at the LA Boutique. From first customer inquiry to post-trip follow-up. You're the person who makes renters feel confident, keeps the vans in perfect condition, and turns a great rental experience into a sale.
This is a hands-on, customer-facing role. You'll be on the floor, in the vans, and on the phone. Details matter here. Every van prep, every handoff, every check-in follows a defined process. It suits someone who takes pride in doing things right, is comfortable working across digital tools, and loves the outdoors.
Responsibilities
Platform & Reservations
- Monitor and respond to all incoming inquiries on our rental platform, Wheelbase
- Manage reservation requests and calendar availability
- Handle all renter communications pre, during, and post trip
- Generate utilization and revenue reports
- Inspect and prepare vans for each rental
- Check and restock consumables (propane, toilet chemicals, paper goods, first aid)
- Complete pre-trip photo documentation
- Confirm renter details and trip readiness
- Conduct thorough walkthrough of all van systems with each renter
- Cover driving, living systems, waste management, and emergency procedures
- Set expectations on return conditions
- Be available to assist renters with questions or issues remotely
- Manage van check-out and return inspection
- Verify return conditions: fuel, cassette, grey tank, accessories, no damage
- Complete post-trip photo documentation
- Handle damage documentation, customer communication, and insurance claim initiation if needed
- Process deposit refunds and request reviews
- Manage laundry, restock, and detailing coordination
- Keep the maintenance log current and coordinate scheduled service
- Assist with boutique operations during open hours, events, and off-site activations as needed
Must-have
- Genuine interest in van life, camping, and the outdoors
- Mechanically inclined — comfortable learning and explaining RV systems (electrical, plumbing, waste)
- Strong communicator — clear, warm, and professional with customers
- Exceptional attention to detail — you follow checklists, respect SOPs, and don't cut corners
- Comfortable with tech tools — Wheelbase, Monday.com, Google Suite (Docs, Sheets, Gmail)
- Saturday availability for pick-ups, returns, and events
- Prior experience with RV, boat, or vehicle rentals
- Prior experience with rental management platforms
- Customer service or hospitality background
- Zero missed handoffs or unprepared vehicles
- Renter onboarding consistently under 2 hours with positive feedback
- Maintenance log is current, and no deferred service items
- Review requests sent on 100% of completed trips
- SOPs followed consistently with no recurring process gaps