Hospitality Manager

About Nooks

Are you seeking an exciting and unique opportunity to grow and support our national security? As a startup, we are offering a limited-time opportunity to be an equity owner in a pioneering new industry. Nooks is pioneering Classified Infrastructure-as-a-Service (CIaaS) to provide government and industry partners with the fastest, most efficient access to classified infrastructure. We are building a nationwide network of accredited classified spaces and systems, ensuring that the best technologies equip our nation’s warfighters. At Nooks, we value innovation, collaboration, and a service-first mindset.

About The Role

The Hospitality Manager is a foundational role responsible for defining and delivering a white-glove service experience for Nooks’ high-stakes government and industry partners. This role goes beyond standard customer service; it is the physical and professional embodiment of our service-first commitment. You will be the primary on-site resource, managing the operational needs of our facility and the experience of our customers. Crucially, you will translate the daily interactions and operational feedback into actionable data, strategizing process improvements to continuously elevate the CIaaS offering and physical site experience. The Strategist operates with impeccable tact and professionalism, ensuring every customer interaction is seamless, secure, and supportive of their critical mission.

Key Responsibilities

• Elevate Customer Experience: Deliver world-class, on-site, white-glove service to clients, accommodating a diverse range of needs from general hospitality (e.g., meeting setup, food/beverage needs) to security and administrative support.
• Industrial Security Operations: Maintain consistently high physical security readiness and compliance with Industrial Security requirements to meet clients needs, annual and short-notice assessments and facility certifications and accreditations.
• Front-of-House Operations: Serve as the professional face of Nooks, efficiently managing the front desk and lobby area, controlling access, and ensuring the facility's overall presentation meets the highest standards.
• Strategic Data Collection: Proactively gather qualitative and quantitative data on customer usage, feedback, pain points, and needs during daily interactions.
• Administrative and Compliance Support: Coordinate logistical needs for facility visitors, including scheduling, meeting preparation, and assisting the site manager and security staff as needed. Ensure all front-of-the-house operations and customer interactions align strictly with organizational policies and government requirements.
  
  

The Skillset

• Associate’s or Bachelor’s degree preferred (or equivalent professional experience in a customer-facing role).
• 5 years of experience in a high-touch, premium customer service, hospitality, or executive support role, preferably within a highly-regulated or sensitive environment (e.g., defense, finance, technology).
• Demonstrated ability to transition seamlessly between high-level strategic thinking and hands-on operational support.
• Exceptional interpersonal and verbal communication skills, with a proven ability to interact professionally and tactfully with high-ranking individuals.
• Strong organizational skills and attention to detail, capable of managing multiple priorities in a dynamic, fast-paced environment.
• Proficiency with modern office tools (e.g., Microsoft Office/Google Workspace)
• A proactive, solutions-oriented mindset with a genuine commitment to a "service-first" approach.
  
  

ELIGIBILITY CLEARANCE

U.S. citizenship is required. A Top Secret (TS) security clearance with eligibility for Sensitive Compartmented Information (SCI) is desired.

Salary Range for all departments

Salary Range: $90,000 USD - $110,000 USD