Client Onboarding Operations Associate

Job description:

Corporate Title: AssociateDepartment: Operations         The base pay range for this position at commencement of employment is expected to be between $95K and $125K/year*

 

Company overview

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

 

Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors

 

Department overview:

Client Service Group is a division of Nomura Wholesale Operations and provides client integration, KYC diligence, client outreach, entity data management and sales support functions through various locations globally. 

 

Role overview:

We seek an experienced Associate to join the Client On-Boarding team, a subdivision of CSG, which coordinates the client integration requirements of Nomura Wholesale initiatives within the US.  This client-facing role focuses on delivering efficient onboarding processes and exceptional service. The ideal candidate will be an enthusiastic professional with strong communication skills and ability to build relationships across all levels.

 

 

Role description:

·         Execute end-to-end client on-boarding processes

·         Communicate with and direct clients in relation to on-boarding requirements (i.e. Tax/KYC/AML/Regulatory/Credit/Legal)

·         Resolve challenges affecting the on-boarding process via ability to provide/obtain/coordinate advice from business partners and/or escalate within team management as appropriate, as well as coordinate calls/meetings with internal/external persons as needed in order to produce resolution

·         Serve as process facilitator while coordinating across multiple internal teams, namely Front Office, Corporate, Operations, Credit, Legal, Middle Office and Back Office to ensure that clients are onboarded in an efficient and streamlined manner

·         Continual communication with client and internal stakeholders to foster transparency and maintain process progression

·         Manage client static data captured on internal client data platforms and improve quality as needed via ad-hoc projects and remediations

·         Demonstrate elevated organization skills in management of high-volume inbox

·         Navigate solid understanding of firm’s Compliance, Regulatory, KYC, Tax, Credit and Legal requirements to best promote an efficient and timely on-boarding process

 

 

Skills, experience, qualifications and knowledge required:

·         3 years of client on-boarding experience, dealing with institutional investors, corporates, governments, government entities, and financial institutions

·         Exposure to fixed income, equities and derivative products

·         Knowledge of AML/KYC/Regulatory regimes in EMEA and US

·         Familiarity with trading agreements such as ISDA / CDEA / MRA / MSFTA / MSLA  

 

 

 

 

 

·         Demonstration of outstanding project management skills with ability to work in a fast-paced, deadline driven environment.

·         Client oriented, with excellent communication skills both written and verbal with ability to communicate at all levels, internally and externally.

·         Team player with ability to build consensus.

·         Organized with high attention to detail and able to problem solve quickly and efficiently.

·         Ability to manage high volume requests, while being flexible and dynamic in execution

·         Knowledge of Microsoft Suite; proficiency in Excel and Teams is a plus.

·         Knowledge of Alteryx and/or other data analytics experience is a plus.

·         FINRA Series 99 license is required.

 

 

 

Nomura Leadership Behaviors 

  

Explore Insights & Vision 

• Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. 

Making Strategic Decisions 

• Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. 

Inspire Entrepreneurship in People 

• Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. 

Elevate Organizational Capability 

• Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.  

Inclusion  

• Foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). 

 

 

*base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

 

 

 

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors”.

 

 

 

 

Nomura is an Equal Opportunity Employer