What are the responsibilities and job description for the W2 (Contract) || Client Support Technician || Jackson, MS 39201 || Onsite position at Noblesoft Technologies Inc.?
Role: Client Support Technician
Estimated Duration: 1 year; highly possible for long-term extension
Location: Jackson, MS 39201
100% Onsite
Shift Start Time: 8 to 5 pm / 40 hours per week
Description:
Provides a full range of on-site and remote end-user support for the client network. Repair desktop PCs, laptops, printers, monitors,
and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via
phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software
licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.
Required Skills/Experience:
Any Associate’s/Bachelor’s degree in Information Technology or Computer Science. 1 to 4 years of relevant IT support or service desk experience.
Knowledge of Windows 10/11 and Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience, customer service mindset, and problem-solving abilities
Preferred/Not Required:
Preferred skills/experience CompTIA A , CompTIA Network , or Microsoft credentials are preferred.
Education Level:
HS or GED
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Salary : $20 - $30