What are the responsibilities and job description for the Desktop Support Technician : Jackson MS :: Onsite position at Data Wave Technologies Inc?
Desktop/Network Support Technician
Jackson MS Onsite
Contract Long Term
Job Description:
Provides a full range of on-site and remote end-user support
Repair desktop PCs, laptops, printers, monitors, and mobile devices.
Install, configure, and update operating systems and office applications.
Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems.
Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups.
Maintain inventory records for hardware, software licenses, and IT supplies.
Typically requires a high school diploma, vocational training, or an Associate's/bachelor's degree in information technology or computer science.
1 to 4 years of relevant IT support or service desk experience.
Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.
Strong communication, patience, customer service mindset, and problem-solving abilities Escalate complex or network-wide issues to senior system or network administrators.