Information Technology Support Specialist

We are seeking a hands-on Technology Support & Operations Specialist to join the IT team of a well-established higher education institution in Grand Rapids.

This is not a traditional help desk position spent entirely behind a computer. The role combines desktop and classroom technology support with responsibility for daily campus mail operations. You will troubleshoot technical issues, support faculty and staff, and hire, train, and supervise a team of student employees.

This is an excellent opportunity for someone who enjoys variety, working with people, and taking ownership of day-to-day operations.

What You’ll Do

Technology Support

• Serve as a first point of contact for technology requests by phone, email, and in person
• Troubleshoot computer hardware, software, printer, connectivity, and classroom technology issues
• Install, configure, and support desktop computers and related equipment
• Set up and move technology equipment throughout campus
• Document solutions and help maintain internal technology guides
• Partner with infrastructure, security, network, and application team members to resolve more complex issues
• Help improve help desk processes and the overall user experience

Mailroom Operations

• Oversee daily incoming and outgoing campus mail operations
• Hire, schedule, train, and supervise student employees
• Coordinate mail sorting, pickup, delivery, bulk mailings, and international mail
• Ensure compliance with applicable postal requirements
• Maintain postage equipment and coordinate with outside vendors when issues arise
• Accurately record and process postage payments
• Identify opportunities to improve efficiency and control costs

What We’re Looking For

• General hands-on IT experience, including computer setup, printer support, and hardware and software troubleshooting
• Strong customer service skills with a patient, approachable communication style
• Ability to explain technical information clearly to users with different levels of technical knowledge
• Comfortable balancing technical support with administrative and operational responsibilities
• Organized, dependable, and able to shift priorities throughout the day
• Ability to train, schedule, and oversee student employees
• Comfortable working in a collaborative higher education environment
• Able to move computer equipment, mail totes, packages, and other materials as needed

Preferred Qualifications

• Associate degree in information technology or a related field, or an equivalent combination of education and hands-on experience
• Previous experience providing IT support in education, nonprofit, government, or another service-oriented environment
• CompTIA A , Network , HDI, or a related technology certification
• Previous supervisory, team lead, or student-worker management experience

Why Consider This Opportunity?

• Work with a stable and collaborative technology team
• Enjoy a highly varied role with both technical and operational ownership
• Build relationships with faculty, staff, students, and other members of the campus community
• Affordable medical, dental, and vision coverage
• Paid vacation and sick time
• Short-term disability and employer-paid life insurance
• Tuition benefits for eligible employees and dependents

This position is fully onsite in Grand Rapids. Candidates should currently live within a reasonable commuting distance, as relocation assistance is not available.