What are the responsibilities and job description for the Information Technology Support Analyst position at Nmble Hiring Solutions?
We’re seeking a Contract IT Support Analyst based in Grand Rapids, Michigan, to provide day-to-day technical support for our users and systems. This role is ideal for a hands-on, customer-focused professional who enjoys problem-solving and ensuring seamless IT operations.
Responsibilities
- Provide first and second-level technical support to end users (hardware, software, and network issues).
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Troubleshoot issues related to Windows and macOS environments.
- Manage user accounts, permissions, and access control through Active Directory and Microsoft 365.
- Support software rollouts, updates, and inventory documentation.
- Collaborate with internal IT teams to escalate and resolve complex issues.
Qualifications
- 2–4 years of IT support or helpdesk experience.
- Strong knowledge of Windows OS, Microsoft 365, and networking fundamentals.
- Familiarity with ticketing systems (e.g., Jira, Zendesk, or ServiceNow).
- Excellent communication and problem-solving skills.
- Ability to work independently in a fast-paced environment.
No C2C.
