What are the responsibilities and job description for the Technical Support Engineer-UX position at NLB Services?
Job Title: Technical Support Engineer - UX
Type: Full-time contract
Duration: 12 Months
Location: Orlando, FL
Onsite Requirement: onsite 2 days of the week.
The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow platform. This role combines business and technical expertise with excellent communication and organizational skills where you will be doing proactive work as well as providing tactical engagement on critical issues. You will collaborate with internal teams to ensure our customers are successful with the ServiceNow platform. This includes being the last point of escalation within technical support to drive them to closure and the ability to use application/platform knowledge to actively engage and assist customers and other engineers in need of assistance on complex issues.
Skills: To be successful in this role, we need someone who has:
Demonstrated fluid ability to troubleshoot, resolve, and provide code level analysis for complex technical issues.
In-depth understanding of how SaaS products work – possess a deep technical understanding as well as a basic understanding of integrated systems.
Hands-on experience in JavaScript, HTML, CSS is required.
Proven ability to maintain focus and work effectively with uncompromising attention to detail.