What are the responsibilities and job description for the Salesforce Technical Project Manager position at NLB Services?
JD:
Salesforce Technical Project Manager
Responsible for overseeing the planning, execution, and delivery of Salesforce projects, ensuring they meet business requirements while managing technical aspects like development, integration, and configuration, requiring a deep understanding of the Salesforce platform and strong project management skills to bridge the gap between technical and business needs.
Key responsibilities of a Salesforce Technical PM:
Requirement Gathering:
Collaborate with stakeholders to gather business requirements, translate them into technical specifications, and prioritize features for development.
Solution Design:
Architect Salesforce solutions including custom objects, fields, workflows, and integrations, considering scalability and performance.
Project Planning:
Develop detailed project plans with timelines, milestones, resource allocation, and risk management strategies.
Team Management:
Lead cross-functional teams including developers, administrators, testers, and business analysts, assigning tasks and ensuring efficient collaboration.
Technical Oversight:
Review technical designs, code, and configurations to ensure quality and adherence to Salesforce best practices.
Agile Methodology:
Facilitate Agile ceremonies like sprint planning, backlog grooming, and retrospectives to manage project delivery.
Communication and Stakeholder Management:
Effectively communicate project status, risks, and issues to key stakeholders, including clients and internal management.
Quality Assurance:
Oversee testing processes to identify and resolve defects, ensuring successful project deployment.
Post-Implementation Support:
Provide training and ongoing support to users after project go-live to ensure adoption and address any issues.
Required skills for a Salesforce Technical PM:
Technical Expertise:
In-depth knowledge of Salesforce platform features, including Sales Cloud, Service Cloud, Marketing Cloud, and customization options.
Project Management Skills:
Proficiency in Agile methodologies, project planning tools, and risk management techniques.
Communication Skills:
Excellent written and verbal communication to effectively interact with both technical and non-technical stakeholders.
Leadership Abilities:
Ability to guide and motivate team members, resolve conflicts, and make informed decisions.
Analytical Skills:
Strong problem-solving skills to identify and troubleshoot technical issues.
Salesforce Certifications:
Relevant Salesforce certifications (e.g., Sales Cloud Consultant, Service Cloud Consultant) are highly valued.