Manager, Service & Inspection

Forbes List of America's Best Employers 2022, 2023, 2024, & 2025

Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets customers to their destinations on time–and we're looking to hire talented folks with a commitment to excellence to make it all possible.

Summary:

A Manager of Service and Inspection is responsible for overseeing service and inspection operations within a company or organization. They manage a team of technicians or inspectors, ensuring that service requests are handled promptly and efficiently. They develop and implement inspection procedures and protocols, ensuring compliance with industry standards and regulations. Additionally, they may be responsible for training and mentoring staff, monitoring performance metrics, and coordinating with other departments to ensure smooth service delivery.

Roles and Responsibilities:

• Establishes departmental goals and objectives; directs the initiation and implementation of elective maintenance programs for Comet, Locomotives and Multi Level fleets and seasonal activities, based on anticipated needs and schedules.
• Monitors equipment status - coordinates shop margin and defect reports with manpower, material and shop space availability to include the MMC car shop for un-scheduled repairs.
• Ensures downloads are reviewed for all incidents/delays and utilized as part of the failure analysis report. Based on these findings RAMS history and incident/delay must be updated accordingly.
• Reviews and makes recommendations regarding shop practices, tooling, material needs and infrastructure requirements to sustain effective operations.
• Assures compliance with all required Federal, State and company rules, guidelines and policies and procedures.
• Assumes responsibility for safety of assigned employees; implements and complies with safety operating plan to eliminate employee injuries and to foster safe working conditions.
• Promotes effective labor/management relationship to ensure full compliance with NJ TRANSIT policy in an effort to develop harmony in the work place, and to increase productivity and cost effectiveness.
• Implements EEO goals and provides development and training for assigned employees.
• Supports implementation and use of automated information gathering and reporting systems.
• Tracks and submits warranty claims on all NJ TRANSIT rolling stock.
• Monitors and tracks all modifications through campaigns and the use of RAMS.
• Develops and monitors a comprehensive safety plan that meets or exceeds department goals.

Knowledge and Skills:

• Associate’s degree in business administration, mechanical engineering or related technical area from a US Department of Education accredited college or university, or graduate of an accredited mechanical trade school.
• Seven (7) years of applied progressively responsible experience in rail equipment maintenance, including supervisory/managerial experience, such as delegating work, following-up, and developing and training employees.
• One year of closely related work experience can be substituted for each year of education required.

At NJ Transit, you will enjoy a competitive salary and excellent benefits package:

• Comprehensive Family Health Insurance – Medical, Prescription, Dental, Vision
• Flexible Spending Account
• Life Insurance
• Paid Leave
• Tuition Assistance
• Pre-Tax Commuter Benefits Plan
• Retirement Plans
• 401(a) - Retirement plan with a 6% employer contribution
• 401(k) - Retirement saving plan with up to a 3% company match
• 457(b) - Deferred Savings Plan

NJ TRANSIT is an Equal Opportunity Employer

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