Front Desk/Call Center

Our growing pediatric neuroscience practice is seeking energetic and organized individuals to join our team. This is a full-time position with competitive compensation and benefits! We are looking for two individuals experienced in Medical Front Office and/or Customer Service. We are seeking to fill in openings in both our call center and front office in Morristown and Hamilton, NJ. Applicants should be friendly, compassionate, looking for longevity with a company and eager to learn, and love working with children. Excellent multi-tasking and communication skills are essential.

Responsibilities: Front Office Associate

·         Work Full-time Monday-Friday

·         Maintain a professional atmosphere at the front desk and throughout the office.

·         Scheduling new patient appointment requests on our website- obtain correct patient demographics and insurance information while scheduling with appropriate provider.

·         Make calls to schedule/ reschedule appointments when necessary.

·         Scanning documents needed into our EMR system.

·         Distributing faxes to the appropriate individual and recording them in the patient’s charts. 

·         Handling of any medical records requests while remaining complaint with HIPAA.

·         Handling any Fax/email requests from parents and/or provider offices.

·         Willing to cover the Call Center when necessary. 

·         Other tasks, as necessary.

Responsibilities: Call Center

·         Work Full-Time Monday-Friday 

·         Answer, direct, and transfer high volume of incoming calls to appropriate department in a timely, efficient, and professional manner. 

 

 

·         Schedule patient appointments- obtain correct patient demographics and insurance information while scheduling with appropriate provider. 

·         Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization. 

·         Understanding of when to escalate calls to Nurse/Practice manager.

·         Make calls to schedule/ reschedule appointments when necessary.

·         Handle any messages in patient charts routed to the front desk.  

·         Address any issues or concerns and escalate to management if necessary.

·         Able to deal with parents under stress.

Skills, Qualifications, and Experience: 

·         High school diploma or equivalent required

·         Minimum 1-year of related experience and/or training is required.

·         Proficient computer skills ( i.e. Microsoft Office & Outlook).

·         Ability to handle a “Call Center” environment that is fast paced. Work quickly and multi-task.

·         Communication skills: ability to effectively present information to patients, physicians, and other employees.

·         Fluent in both English and Spanish required.

Benefits: 

·         401(K) and 401(K) matching

·         Health Insurance: Medical, Dental, Vision 

·         Paid Holidays

·         Generous Paid Time off