What are the responsibilities and job description for the Service Manager position at Nixon Power Services?
Job Summary
The Service Manager is a leadership position responsible for the Service department’s financial performance, departmental operations, and warranty administration and execution.
Essential Responsibilities
- Improve the department’s financial performance through increased productivity, and inventory and equipment management.
- Help develop, implement. and maintain consistent department productivity processes and procedures that drive revenue growth, increase gross margin, and decrease expenses.
- Assist with business plan and annual budget development.
- Manage and maintain mobile fleet and equipment.
- Lead and grow a team of coordinators, collaborating cross-functionally with stakeholders and other teams within the company.
- Develop talent through effective hiring, mentoring, development, and coaching.
- Assign work, schedule, and supervise assistant service supervisor, technicians, service coordinators.
- Promote and lead the branch safety program, including participation on branch risk performance committee.
- Organize and optimize preventive maintenance (PM) and quoted service.
- Working with the Service Coordinators, increase efficiency of PM schedules by analyzing geography, multi-work order trips, priority, technician skills, equipment and parts requirements and other resources.
- Open, issue, track, and close service work orders.
- Conduct warranty actions and filings to internal Warranty Administrator.
- Manage field service reports (FSRs) and their appropriate follow-up.
- Supervise proper usage, flow, and disposition of FSRs.
- Review FSRs for proper completion of customer service and equipment data, performed work, follow-up requirements, warranty applicability, parts and material usage documentation, time and mileage information, and customer signature and closure.
- Direct FSR disposition and filing.
- Direct all billing instruction submission and job completion action.
- Other duties as assigned.
Knowledge & Skills
- Strong ability to lead, persuade, motivate, and influence others.
- Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.
- Excellent communication skills, both written and verbal.
- Strong organizational skills.
- Proficient in Microsoft Suite of programs.
- Excellent customer service skills.
- Ability to learn quickly and teach others complex data and process and control tasks.
- Experience with Crystal Reports or Great Plains Dynamics applications preferred.
Education & Experience Preferences/Requirements
Degree Required: Associate's Degree
Degree Preferred: Bachelor's Degree
Years of Experience: 4-5