What are the responsibilities and job description for the Customer Service Specialist position at Niwota Solutions?
About the Company
For over 20 years, we have been a leading supplier of flexible packaging materials, serving a wide range of industries. Our success is built on quality, value, and exceptional customer service, supported by an extensive and continuously expanding product line. From preformed bags and roll stock film to fully customized packaging solutions, we provide our clients with a complete packaging resource. Our experienced team is committed to delivering affordable, effective, and efficient solutions that help growing businesses succeed.
Responsibilities
- Handle incoming phone calls and emails related to product inquiries, pricing, and availability
- Process customer orders accurately and efficiently in the company’s computer system
- Follow up on orders to ensure timely fulfillment and customer satisfaction
- Perform outbound cold calls during downtime to support sales efforts and generate new business opportunities.
- Provide professional, prompt, and friendly customer support in a B2B environment.
Qualifications
- Minimum 1 year of experience in B2B customer service, sales support, or office administration, including order entry and follow-up.
- Willingness and ability to make cold calls during slower periods.
- Polished professional presentation with strong verbal and written communication skills.
- Proficient in Microsoft Word, Excel, and Outlook.
- Quick learner with strong attention to detail and organizational skills.
- Team-oriented mindset with the ability to collaborate effectively in a team environment