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Dynamics 365 CCaaS & Copilot Studio Architect

Nityo Infotech
Atlanta, GA Full Time
POSTED ON 4/20/2026
AVAILABLE BEFORE 5/20/2026

Dynamics 365 CCaaS & Copilot Studio Architect

Location: Atlanta, GA // Chicago, IL // Vienna, VA

Employment Type: Full‑time


Required Qualifications

 12 years of experience in solution or technical architecture roles

  • Deep hands‑on experience with contact center and customer service platforms
  • Strong expertise in Dynamics 365 Customer Service and Omnichannel
  • Proven experience architecting conversational AI and virtual agent solutions using Copilot Studio
  • Strong Azure integration and security architecture background
  • Experience designing enterprise‑scale, highly available solutions in regulated environments
  • Excellent communication skills with the ability to influence technical and non‑technical stakeholders



Thanks and Regards

Neeraj Kumar

Email: neeraj.jha@nityo.com

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$170,842 to $219,124
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