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Role Name: Dynamics 365 CCaaS & Copilot Studio Architect
Location: Atlanta Chicago and Vienna
Contract
JOB DESCRIPTION:
"Position open only for Atlanta, Chicago and Vienna
Job Description
The Dynamics 365 CCaaS Architect is responsible for the architecture and detailed design of Microsoftbased Contact Center as a Service CCaaS solutions leveraging the Dynamics 365 CCaaS ecosystem including Dynamics 365 Customer Service Omnichannel voice and digital channels Copilot Studio Power Platform and Azure integration and data services
This role owns the endtoend CCaaS solution architecture ensuring seamless interaction handling across channels scalable integrations secure data flows and a performant enterprisegrade contact center platform The architect provides handson technical leadership translating solution intent into implementable designs while aligning with enterprise architecture standards
Qualifications
12 years of experience in solution or technical architecture with strong focus on contact center and CRM platforms
Proven handson experience architecting Dynamics 365 CCaaS solutions spanning Customer Service Omnichannel voicedigital channels and Power Platform
Strong experience with Copilot Studio and conversational AI solutions within a contact center context
Deep expertise in Azure integration architecture and cloudbased solution design
Solid understanding of contact center operations channels routing and performance metrics
Experience designing CCaaS solutions in largescale or regulated enterprise environments
Role Name: Dynamics 365 CCaaS & Copilot Studio Architect
Location: Atlanta Chicago and Vienna
Contract
JOB DESCRIPTION:
"Position open only for Atlanta, Chicago and Vienna
Job Description
The Dynamics 365 CCaaS Architect is responsible for the architecture and detailed design of Microsoftbased Contact Center as a Service CCaaS solutions leveraging the Dynamics 365 CCaaS ecosystem including Dynamics 365 Customer Service Omnichannel voice and digital channels Copilot Studio Power Platform and Azure integration and data services
This role owns the endtoend CCaaS solution architecture ensuring seamless interaction handling across channels scalable integrations secure data flows and a performant enterprisegrade contact center platform The architect provides handson technical leadership translating solution intent into implementable designs while aligning with enterprise architecture standards
Qualifications
12 years of experience in solution or technical architecture with strong focus on contact center and CRM platforms
Proven handson experience architecting Dynamics 365 CCaaS solutions spanning Customer Service Omnichannel voicedigital channels and Power Platform
Strong experience with Copilot Studio and conversational AI solutions within a contact center context
Deep expertise in Azure integration architecture and cloudbased solution design
Solid understanding of contact center operations channels routing and performance metrics
Experience designing CCaaS solutions in largescale or regulated enterprise environments