What are the responsibilities and job description for the Enablement Specialist, Solutions Engineering position at NinjaOne?
Description
About the Role
The Enablement Specialist, Solutions Engineering is a highly motivated, proactive professional responsible for designing, delivering, and continuously improving onboarding and ongoing education programs for Solutions Engineers worldwide, in alignment with strategic priorities set by senior leadership.
You will collaborate closely with Solutions Engineering leadership, Revenue Enablement, Internal Training, and Product Management teams globally to identify, develop, and execute critical training initiatives, while helping establish a scalable foundation for the organization’s long-term enablement strategy.
The Solutions Engineering team is responsible for delivering onboarding, training, and pre- and post-sales product demonstrations and expertise to both prospective and existing NinjaOne customers. To support this mission, this role focuses on onboarding new Solutions Engineers, reducing time to ramp, identifying and sharing best practices, and establishing consistent, repeatable training programs and documentation. You will also help accelerate new-hire revenue contribution while serving as a mentor to the team and a catalyst for ongoing professional growth.
Location - Hybrid in Austin, TX or Tampa, FL- (In the office 3 days per week on Monday, Tuesday, and Wednesday)
Schedule - As a global position, this role requires flexibility in working hours throughout the month and may involve travel ~10%
What You’ll be Doing
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#BI-Hybrid
About the Role
The Enablement Specialist, Solutions Engineering is a highly motivated, proactive professional responsible for designing, delivering, and continuously improving onboarding and ongoing education programs for Solutions Engineers worldwide, in alignment with strategic priorities set by senior leadership.
You will collaborate closely with Solutions Engineering leadership, Revenue Enablement, Internal Training, and Product Management teams globally to identify, develop, and execute critical training initiatives, while helping establish a scalable foundation for the organization’s long-term enablement strategy.
The Solutions Engineering team is responsible for delivering onboarding, training, and pre- and post-sales product demonstrations and expertise to both prospective and existing NinjaOne customers. To support this mission, this role focuses on onboarding new Solutions Engineers, reducing time to ramp, identifying and sharing best practices, and establishing consistent, repeatable training programs and documentation. You will also help accelerate new-hire revenue contribution while serving as a mentor to the team and a catalyst for ongoing professional growth.
Location - Hybrid in Austin, TX or Tampa, FL- (In the office 3 days per week on Monday, Tuesday, and Wednesday)
Schedule - As a global position, this role requires flexibility in working hours throughout the month and may involve travel ~10%
What You’ll be Doing
- Develop, deliver, and continually refine comprehensive Solutions Engineer onboarding programs that reduce manager involvement and accelerate time to productivity
- Build and maintain standardized training curricula for technical skills, including deep product knowledge, technical demos, proof-of-concept delivery, and solution architecture
- Partner with Revenue Enablement to ensure Solutions Engineers develop necessary communication and sales skills, including discovery, objection handling, and competitive positioning
- Create ongoing education programs for product releases, new features, and competitive intelligence to keep the Solutions Engineering team current and effective
- Actively engage with Solutions Engineering leadership and team members to identify opportunities for improvement that can be addressed through training and documentation initiatives
- Build and maintain the Solutions Engineering training library, with a specific focus on materials geared toward product expertise and technical demonstration best practices
- Proactively review deal activity, calls, and Slack channels to identify training opportunities related to discovery techniques, demo effectiveness, technical positioning, and objection handling
- Track metrics and gather feedback to continuously improve enablement effectiveness and measure impact on revenue contribution
- Establish and maintain a measurement framework for training effectiveness, including time to productivity, certification completion, and performance correlation
- Participate in Solutions Engineering team meetings to proactively gather information on training needs and identify knowledge gaps
- Continuously iterate on and improve new-hire ramp programs to drive world-class Solutions Engineering performance
- Fiercely advocate for Solutions Engineering needs to support a world-class customer experience and achieve key business targets
- Build strong relationships across all stakeholder groups
- Other duties as assigned
- High performing, agile thought leader with a passion for enablement and development
- Outstanding presenter and public speaker with ability to engage technical audiences
- Strong technical writing skills with ability to create clear, actionable documentation
- Ability to coach and mentor Solutions Engineers on both technical and sales skills
- Experience developing training programs that drive measurable business outcomes
- Strong analytical skills with ability to track metrics and demonstrate ROI of enablement initiatives
- Prior basic video editing experience preferred
- Experience authoring LMS courses strongly preferred
- Prior experience in high-growth SaaS environment, particularly in pre-sales or Solutions Engineering and preferably across multiple geographies
- Deep understanding of Solutions Engineering workflows, including demos, POCs, and technical sales cycles
- Strong demonstrated ability to work with cross-functional teams including Sales, Product, and Engineering
- Prior experience with enablement platforms (e.g., WorkRamp, Highspot) preferred
- Experience with demo environments and technical enablement tools preferred
- Bachelor's degree preferred
- At least 3 years' experience in a Solutions Engineering, Sales Engineering, or technical pre-sales role
- Experience in training facilitation and enablement using a variety of outlets: virtual, written, and in-person
- Prior experience building or contributing to enablement programs in a scaling organization strongly preferred
- Track record of improving team productivity and reducing time-to-ramp for technical roles
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#BI-Hybrid