What are the responsibilities and job description for the Communications Specialist, MSP position at NinjaOne?
Description
About the Role
As the Communications Specialist, MSP, you will be responsible for shaping how we communicate our story to Managed Service Providers (MSPs)—crafting narratives that resonate with their challenges, highlighting NinjaOne’s technical differentiation, and strengthening our brand presence in the endpoint management ecosystem. This role blends strategic storytelling with hands-on execution. You’ll work across PR, customer advocacy, thought leadership, demand generation, community and more to elevate our brand presence in the MSP community.
Location - We are flexible on remote working from home, if you are located in the USA and in one of the following states: CA, CO, CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, VA, & WA
What You’ll Be Doing
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
For roles based in New York, the base salary hiring range for this position is $80,000 to $90,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#BI-Remote
About the Role
As the Communications Specialist, MSP, you will be responsible for shaping how we communicate our story to Managed Service Providers (MSPs)—crafting narratives that resonate with their challenges, highlighting NinjaOne’s technical differentiation, and strengthening our brand presence in the endpoint management ecosystem. This role blends strategic storytelling with hands-on execution. You’ll work across PR, customer advocacy, thought leadership, demand generation, community and more to elevate our brand presence in the MSP community.
Location - We are flexible on remote working from home, if you are located in the USA and in one of the following states: CA, CO, CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, VA, & WA
What You’ll Be Doing
- Executing communications strategies that build awareness and trust with the global MSP community
- Partner with PR agencies to secure earned media placements in MSP, IT channel, and tech industry outlets
- Draft compelling press releases, media pitches, and thought leadership content
- Manage and expand relationships with industry influencers and media
- Support a steady drumbeat of news, product updates, customer success stories, and executive commentary for the MSP audience
- Support company spokespeople with messaging, media prep, written communication, and more
- Support the larger Corporate Communications team on cross-functional initiatives, including reporting
- Other duties as needed
- 2-4 years of experience working in a fast-paced, high-growth B2B tech environment and/or B2B tech Public Relations agency
- An understanding of and appreciation for the MSP community and the unique challenges this market faces
- Experience working with channel and MSP press
- Outstanding writer and speaker who can simplify complex technology into relatable, concise messaging
- Self-motivated learner with a commitment to high standards and rapid skill development
- Proven ability to drive initiatives through cross-functional teamwork
- Preferred BA/BS Degree in any field – we value diversity!
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
- Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
For roles based in New York, the base salary hiring range for this position is $80,000 to $90,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#BI-Remote
Salary : $80,000 - $90,000