Kitchen Operations Manager

About us

Nimbus is an innovative shared kitchen company on a mission to bring the dark kitchen industry to the light. By combining hourly and long-term kitchen rentals with events programming, Nimbus allows businesses to launch their concepts, scale production, and nurture relationships with their customers with little risk and minimal capital commitment.

Our dominant footprint, premium kitchen facilities, community focus, and flexible rental options make us the preeminent shared kitchen in New York City; we’ve worked with leading brands including DoorDash, noma, and Netflix, in addition to cult favorites like Roberta’s Pizza, Milk Bar, and Fuku.

While New York City is our home, our sights are set nationwide: we launched in  Chicago in Q2 2024 and plan to have kitchens in every major city in the United States by 2030.

What you’ll do
The Kitchen Operations Manager is an on-site role in charge of maintaining all day-to-day operations and member experience at each of our facilities. In this role, you will own all facets of your facility and serve as the primary liaison between your location and our support office. This is an in-person hospitality role, based on-site 5 days a week.

Customer success

• Act as the main point of contact for members, addressing inquiries, developing relationships, and suggesting improvements in a timely and professional manner

• Actively manage member shifts by monitoring usage and ensuring cleanliness standards are upheld

• Anticipate member needs by constantly evaluating the environment and responding to cues as necessary

• Familiarize members with Nimbus policy, using our systems to ensure smooth operations and compliance with Nimbus standards

Sales support 

• Conduct regular sales tours of the facility, providing potential members with a comprehensive overview of Nimbus’ offerings and answering common questions about daily operations.

• Build and maintain lead lists, actively identifying and researching potential clients to expand Nimbus' network.

• Assist with outreach efforts, including cold calling potential leads to generate interest and schedule tours.

Operations 

• Own the facility repair process from the initial acknowledgement of needed repair(s), through vendor requests, walkthroughs, and follow-ups until resolved

• Actively monitor on-site equipment and inventory, reporting issues as they arise and replenishing stock as needed

• Ensure the cleanliness, organization, and maintenance of shared kitchen facilities to uphold health, safety, and regulatory standards

• Post signage and communicate announcements when needed

• Assist member with quick facility or equipment fixes (ex: plunging a toilet, changing a light bulb, or lighting a pilot light)

• Implement cost-saving measures and optimize resource allocation to ensure adherence to budgetary constraints while maintaining operational efficiency

Requirements

• Food Protection Manager Certificate

• Experience in food & beverage, hospitality, or facility management

• Punctual, responsible, and dependable

Who you are

• Proactive problem-solving skills, anticipating challenges and taking preemptive measures to ensure operational efficiency and success

• Excellent communication skills, with the ability to collaborate effectively with cross-functional teams to coordinate facility setups, implement processes, and address operational challenges

• Proven ability to build and maintain strong relationships with clients, addressing their needs and contributing to a positive member experience

• Skilled in tracking financial performance and spotting opportunities for cost savings, enhancing revenue streams through thoughtful financial oversight, and adhering to budget constraints.

• Able to balance hands-on kitchen operations with strategic decision-making to ensure optimal performance and organizational success

• Motivated, independent self-starter, with a gritty, roll-up-your-sleeves mentality and enthusiasm for problem solving

• Demonstrates humility and professionalism in all interactions, fostering a positive and respectful work environment

• Comfortable in a fast-paced work environment and working in a commercial kitchen

• Able to sit and / or stand for extended periods of time, able to lift up to 50 lbs, and able to participate in all service aspects and training

Compensation:

$25 / hour sales commission

Sales Commission: For every one of your sales leads that converts to Closed Won, you will receive the initiation fee: $500 for dedicated and standard members, and $250 for one-off members. Commissions will be paid out 10 business days after the lead is converted to Closed Won. 

Nimbus is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The diversity of Nimbus’s employees and members are a tremendous asset. We come from all around the world and represent a variety of cultures, experiences, and diverse backgrounds. Creating a space where all feel welcome is at the heart of our mission and culture.