SERVICE BDC

Description of the role:

The SERVICE BDC at Nielsen Chevrolet is a crucial part of our team, responsible for coordinating communication between service customers and the service department. This role ensures customer satisfaction by providing exceptional service and maintaining accurate records.

Responsibilities:

• Answering customer inquiries related to service appointments, pricing, and services offered.
• Scheduling service appointments and confirming customer details.
• Following up with customers to ensure satisfaction after service is completed.
• Maintaining accurate records of all service communications and transactions.

Requirements:

• Excellent customer service skills.
• Strong communication and organization skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Previous experience in a customer service role is preferred.

Benefits:

• Competitive compensation.
• Opportunity for growth and advancement within the company.
• Healthcare benefits and retirement plans.
• A supportive team environment.

About the Company:

Nielsen Chevrolet is a reputable car dealership located in Dover, NJ. We prioritize customer satisfaction and are committed to providing top-quality service to all our customers. Join our team and be a part of a company that values its employees and customers alike.