What are the responsibilities and job description for the SERVICE BDC position at Nielsen Chevrolet?
Description of the role:
The SERVICE BDC at Nielsen Chevrolet is a crucial part of our team, responsible for coordinating communication between service customers and the service department. This role ensures customer satisfaction by providing exceptional service and maintaining accurate records.
Responsibilities:
- Answering customer inquiries related to service appointments, pricing, and services offered.
- Scheduling service appointments and confirming customer details.
- Following up with customers to ensure satisfaction after service is completed.
- Maintaining accurate records of all service communications and transactions.
Requirements:
- Excellent customer service skills.
- Strong communication and organization skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Previous experience in a customer service role is preferred.
Benefits:
- Competitive compensation.
- Opportunity for growth and advancement within the company.
- Healthcare benefits and retirement plans.
- A supportive team environment.
About the Company:
Nielsen Chevrolet is a reputable car dealership located in Dover, NJ. We prioritize customer satisfaction and are committed to providing top-quality service to all our customers. Join our team and be a part of a company that values its employees and customers alike.