What are the responsibilities and job description for the BDC Representative/Manager position at Nielsen Automotive Group?
Whether you're in the automotive industry or joining us from another field, Nielsen Ford of Morristown is ready to welcome you to our team! Huge used car inventory and digital budget in place for lead opportunities.
What We Offer:
- FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University
- New state of the art facility
- Employee discount plans on purchases and services
- We offer a competitive base salary plus commission
- Health, dental and vision insurance
- Life insurance
- 401k retirement account
- Paid vacation and sick leave
Responsibilities:
- Handle all incoming and outgoing phone calls and emails
- Handle our customer contacts through e-leads, follow-up, and lead generations
- Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
- Answer customer internet inquires by both email and phone
- Schedule sales appointments and reschedule no-show customers
- Contact customers based on current marketing incentives
- Follow up in manners that result in the customer visiting the dealership
- Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers
- Interacting with customers as well as with all dealership departments
Qualifications:
- Must have BDC experience
- Ability to manage a high volume of inbound and outbound sales call volume, internet leads and call lists
- Strong organizational skills, with the ability to effectively multi-task
- Must be reliable and dependable
- Outgoing personality, ability to influence customers to schedule appointments.
- Extremely customer service oriented
- Excellent written and oral skills
- Experience in previous automotive dealerships
- Basic knowledge of computers
- Bilingual a plus