What are the responsibilities and job description for the Service Writer position at NICK J'S AUTO REPAIR LLC?
NICK J'S AUTO REPAIR LLC is a trusted automotive repair company located at 10147 A Tara Blvd, Jonesboro, Georgia, United States. Dedicated to providing exceptional service, the company prides itself on its commitment to quality automotive repairs and customer satisfaction. At NICK J'S AUTO REPAIR LLC, customers experience reliable, professional services tailored to meet their vehicle maintenance and repair needs.
This is a full-time on-site role for a Service Writer located in Jonesboro, GA. The Service Writer will be responsible for managing customer interactions, scheduling appointments, preparing repair estimates, and ensuring accurate communication between customers and technicians. The role requires creating a welcoming environment for clients, addressing their concerns effectively, and maintaining comprehensive records of services performed.
- Exceptional Customer Service, Customer Satisfaction, and Communication skills to effectively manage client relationships and address customer needs.
- Strong Phone Etiquette skills to handle customer inquiries and manage scheduling in a professional manner.
- Proficient Computer Literacy skills for maintaining service records, using repair software, and creating detailed repair estimates accurately.
- Ability to work collaboratively as part of a service team and coordinate tasks efficiently.
- Basic understanding of automotive repairs and maintenance processes is preferred but not required.