Service writer/lot porter

Job Overview
We are seeking a dynamic and motivated Service Writer/Lot Porter to join our automotive team! In this energetic role, you will serve as the vital link between customers and our service technicians, ensuring a seamless flow of vehicle repairs and maintenance. Your enthusiasm and organizational skills will help deliver exceptional customer service while managing vehicle logistics on the lot. This position offers an exciting opportunity to be at the forefront of automotive service operations, supporting both sales and repair processes with professionalism and efficiency.

Duties

• Greet customers warmly, listen carefully to their vehicle concerns, and accurately document service requests to facilitate efficient repairs.
• Write detailed service estimates, communicate repair recommendations clearly, and upsell additional services when appropriate to enhance customer satisfaction and shop revenue.
• Manage vehicle flow on the lot, including parking, moving, and retrieving vehicles for service or delivery.
• Assist in maintaining the cleanliness and organization of the service drive and lot areas to promote a professional environment.
• Support the service team by handling cash transactions, processing payments accurately, and maintaining detailed records.
• Coordinate with technicians to prioritize repairs, schedule appointments, and ensure timely completion of services such as oil changes, brake repairs, alignments, suspension work, tire services, transmissions, diesel engine repairs, shocks & struts, air brake systems, auto body repairs, and other automotive diagnostics.
• Provide excellent customer service by updating clients on vehicle status and answering questions confidently to foster trust and loyalty.

Requirements

• Previous dealership or automotive service management experience is highly preferred.
• Strong knowledge of automotive repair procedures including mechanical systems like transmissions, brakes, suspensions, air brakes, alignments, oil changes, tire services, and diesel engines.
• Experience with auto estimating software and auto sales is a plus.
• Mechanical aptitude with hands-on experience as a service technician or mechanic is advantageous.
• Excellent communication skills with a focus on customer service excellence.
• Ability to handle cash transactions accurately and maintain detailed records.
• Familiarity with automotive diagnostics tools and mechanical knowledge across various vehicle systems is desirable.
• Valid driver’s license with a clean driving record; ability to move vehicles safely on the lot as needed. Join us in delivering top-tier automotive care while building your career in a fast-paced environment! We value energetic individuals who thrive on providing outstanding customer experiences and supporting our team’s success through dedication and expertise.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $16 - $20