What are the responsibilities and job description for the Service Coordinator position at Nichols Equipment, LLC?
Job description:
- Oversee the service department workload board to assess priorities, determine urgency, and align with fleet requirements.
- Answer customer phone calls and coordinate with service technicians to facilitate on-site machine repairs.
- Generate internal repair orders based on issues identified during machine inspections.
- Coordinate with the trucking team to transport equipment for warranty repairs.
- Prepare work orders for customer machine service requests.
- Create service call tickets and coordinate service technicians’ schedules.
- Coordinate across departments to ensure machines are cleaned, detailed, and photographed.
- Coordinate with the Rental and Sales teams to prepare equipment for customers providing daily updates on machine repairs.
- Collaborate with the Listings team to ensure machine listings are accurately updated on the website based on equipment condition.
- Reconcile parts invoices with purchase orders to verify accuracy and ensure all amounts align.
- Support the Operations Manager with administrative tasks, including performance reviews, timesheet approvals, meeting scheduling, employee time-off coordination, and invoice approvals.
Benefits:
- 401(k)
- Life insurance
- Paid time off
Work Location: In person
Requirements
- Strong communication, organizational, analysis, typing, and data entry skills, with a customer-focused approach.
- Experience with Microsoft Office, phone call management, and phone communication; familiarity with transportation management systems is preferred.
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Vision insurance
Work Location: In person
Salary : $44,546 - $64,516