What are the responsibilities and job description for the Retail Operations Coordinator position at Quality Ag Service of Iowa Inc.?
Job Summary
Own daily customer-facing operations and accurate retail transaction processing at the main location.
Key Responsibilities
· Answer incoming calls and assist walk-in customers; route sales and technical questions appropriately
· Prepare and verify invoices for fertilizer, chemicals, spraying and other retail transactions – Wholesale Coordinator support during busy season
· Weigh trucks, process scale tickets, and reconcile supporting delivery or application records
· Coordinate pickup numbers, customer pickups, truck direction and on-site driver communications
Requirements
· Customer service experience: at least 1 year in customer-facing office, administrative, dispatch or customer service role.
· Strong multitasking & prioritization: ability to manage phones, walk-in customers, invoicing & traffic without losing track of important details
· Computer proficiency: comfortable using excel, outlook & ability to learn Agvance accounting software
· Attention to detail
· Strong communication skills
· Dependability
· Problem-solving ability
Preferred Qualifications
· Previous experience in agriculture, agronomy, grain elevator, cooperative, trucking or other agricultural service business
· Familiarity with agricultural products, including fertilizer, crop protection chemicals & application services
· Accounts receivable or invoicing experience
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Parental leave
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Microsoft Excel: 1 year (Preferred)
Language:
- English (Preferred)
Ability to Commute:
- Albia, IA 52531 (Preferred)
Work Location: In person
Salary : $50,000 - $65,000